Brandon Polk
Chattanooga,TN
Summary
Seasoned Senior Claim Benefit Specialist with comprehensive experience in healthcare claims, benefit administration, and policy interpretation. Strengths include analytical problem-solving, client relations, team leadership, and effective communication skills. Previous roles have demonstrated success in streamlining processes for improved workflow efficiency while maintaining high levels of accuracy and service delivery.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Claims Benefit Specialist
Mutual Of Omaha
Chattanooga, TN
11.2020 - Current
- Caseload Management of Disability Claims.
- Investigate and evaluate information to determine eligibility of based off, documentation from medical providers, policy holders, and claimants.
- Multi-tasking complex claims while managing workload until claims are closed or completed.
- Prepared correspondence to claimants regarding eligibility, denials, and appeals.
- Developed and maintained relationships with clients to ensure their satisfaction with services provided.
- Work independently and collectively to ensure accuracy completing tasks
Disability Benefit Specialist
Unum
Chattanooga , TN
05.2019 - 11.2020
- Caseload Management of Short-Term Disability Claims
- Checked accuracy and completeness of benefits applications and documents.
- Provide customer service to individuals on Short-Term Disability while maintaining timely responses and customer relationships
- Multi-tasking complex claims while managing workload until claims are closed or completed.
- Maintained accurate records of all employee benefit data including claims history and plan costs.
- Maintained updated knowledge through continuing education and advanced training.
Firefighter
Chattanooga Fire Dept
Chattanooga , TN
02.2014 - 05.2020
- Operated specialized equipment such as pumps, aerial ladder trucks, and hazardous material units.
- Collaborated with Hazmat to clean up chemical and oil spills.
- Mitigate fire and medical emergencies.
- Advanced EMT.
- Established and managed water supplies to support suppression activities.
- Communicated effectively with crew members while performing tasks under stressful conditions.
Probation Parole Officer
Tennessee Dept of Correction
Chattanooga , TN
05.2011 - 02.2014
- Assisted probationers with resolving housing, employment and social services problems.
- Participated in court hearings regarding release status or revocation proceedings.
- Developed professional relationships with offenders through home, school, detention, and community visits.
- Managed full-cycle caseloads, including pretrial, pre-sentence and client supervision.
- Counseled offenders on substance abuse treatment options available through community providers.
- Maintained accurate records of offender contacts, progress notes, program reviews, and case files.
Education
Bachelor of Science - Sociology
University of Tennessee At Chattanooga
Chattanooga, TN05-2010
Skills
- Critical thinking capacity
- Strong communication
- Multitasking and prioritization
- Exceptional interpersonal skills
- Efficient time management
- Conflict resolution strategies
Accomplishments
- Life saving medal
- Safety team member
Certification
- CPR
- Advanced EMT
- Haz Mat
Timeline
Senior Claims Benefit Specialist
Mutual Of Omaha
11.2020 - Current
Disability Benefit Specialist
Unum
05.2019 - 11.2020
Firefighter
Chattanooga Fire Dept
02.2014 - 05.2020
Probation Parole Officer
Tennessee Dept of Correction
05.2011 - 02.2014
- CPR
- Advanced EMT
- Haz Mat
Bachelor of Science - Sociology
University of Tennessee At Chattanooga
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