BRANDON PULIDO
Systems Administrator
JACKSONVILLE,FL
Summary
Experienced and driven System Engineer with over 10 years of experience in systems administration and technical support. Skilled in Azure, Office 365, Active Directory, Citrix, VMWare, and SD-WAN management. Proven track record of designing, implementing, and maintaining complex systems while meeting strict deadlines. Adept at leading projects, mentoring junior team members, and ensuring optimal network performance.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
2
2
Certificates
Work History
Systems Administrator
Nivel Parts
Jacksonville , Florida
2022.07 - Current
- Configured CATO VPN virtual socket in Azure to provide secure remote access to corporate resources
- Migrated O365 tenant to corporate O365 tenant with zero data loss to improve data management and access
- Deleted 1000+ stale accounts in Active Directory to mitigate security risks
- Deployed Manageengine Endpoint Central agents to 800 endpoints for effective patching
- Migrated Teams voice numbers to RingCentral to improve communication capabilities
- Setup CATO VPN Azure application to auto provision users into CATO web application for VPN access and enabled SSO authentication for ease of use
- Added 11 Dell EOL servers to 3rd party 24/7 hardware warranty support to improve hardware reliability
- Configured multiple GPOs to deploy software to multiple endpoints, reducing deployment time
- Onboarded Windows Defender to 1000+ endpoints to enhance security measures
- Implemented Mimecast to O365 domains for added email security
- Automated patching using Endpoint Central, resulting in less downtime
- Updated multiple endpoints from TLS 1.1 to 1.2 using GPO scripting to ensure secure communication
- Orchestrated integration and communication of software upgrades.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution
Software and Applications Manager
Safari Ltd
Jacksonville , Florida
2021.07 - 2022.07
- Migrated data from SAP to Business Central to improve data management and access
- Provided day-to-day functional application support for clients to ensure smooth operations
- Configured sales order credit limit workflows for efficient order processing
- Exposed and published multiple BC APIs to 3rd party vendors for improved collaboration
- Installed and configured document signing applications for BC to improve document processing time
- Configured AD users and groups through Azure AD and 365 Admin Center for streamlined user management
- Setup and configured email mailboxes and distros using Exchange Admin Center for efficient communication
- Configured and implemented EDI mappings in TrueCommerce to streamline order processing
- Created and registered BC Apps in Azure AD for improved application management
- Managed and configured Fortigate VPN for remote users for secure remote access
- Implemented best practices to corporate Wi-Fi network for improved network security
- Corrected order issues in Ebridge and Shopify to prevent revenue loss
- Created and managed domains using GoDaddy for effective domain management
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Systems Administrator
Inmotion Entertainment LLC
Jacksonville , Florida
2016.09 - 2021.06
- Assisted and migrated Exchange 2013 to Office 365 to improve email management and access
- Configured and deployed PS scripts for migration from MS Exchange to Office 365 for efficient migration
- Setup VPN through Fortigate to Sonicwall for secure remote access
- Installed and deployed VMWare ESXi 6.5 on multiple hosts for virtualization
- Installed Ubiquiti Wi-Fi network system to corporate office for efficient communication
- Setup and configured multiple virtual machines using vCenter for effective application management
- Created and configured machine catalogs and delivery groups in Citrix Studio 7.6 for efficient application delivery
- Managed PCI compliance by implementing security measures to ensure data security
- Configured and deployed 120 Cradlepoint routers using SD-WAN manager for reliability and security
- Manage and configure multiple published Microsoft applications in Citrix Studio 7.6
- Setup and configured full and incremental backups for multiple servers using StorageCraft Shadow Protect
- Improved job tasks and mentored junior team members on best practices and standards
- Managed network-related projects from concept to implementation
- Orchestrated and oversaw upgrades to system hardware and software
- Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments
PC LAN Technician
Inmotion Entertainment LLC
Jacksonville , FL
2015.03 - 2016.09
- Setup and manage multiple Active Directory and Exchange accounts
- Monitor and maintained 45 virtual servers and 11 hosts
- Troubleshoot AT&T and Level3 network circuits and VPNs across 120 stores
- Provide customer support and resolve any technical issues or complaints while providing technological information regarding products and services
- Manage and purchase hardware equipment and software for retail locations
- Evaluate and review several applications to implement on 240 computers
- Created flowcharts, diagrams and other documentation
- Deployed antivirus and security solutions throughout entire system network
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
Solution Center Consultant II
Automatic Data Processing Inc
Jacksonville , Florida
2012.01 - 2015.01
- Resolved ADP time clock network issues using ADP device management
- Provides technical support, routine research, issue resolution and effectively responds to client questions and concerns relating to ADP Products and Services
- Effectively communicates with clients and accurately documents all client issues utilizing Siebel CRM Call Management System
- Edit customized interfaces to/from other products using SQL queries, testing and gaining client approval and sign-off
- Performs ADP Product upgrades/patches successfully to satisfy customer needs
- Worked with human resources to develop streamlined way to track paid time off
- Collaborated with technology programmers to remedy system problems and partnered with HR to ensure timely employee payments
- Learned and adapted quickly to new technology and software applications
- Worked flexible hours across night, weekend and holiday shifts
- Worked effectively in fast-paced environments
- Managed 50 customer calls per day
IT Support Hardware Analyst
Interline Brands
Jacksonville , Florida
2010.01 - 2012.01
- Responsible for creating and deploying Norton Ghost images to all business computers
- Provide hardware and technical support to client's onsite and remote
- Managed system accounts using Active Directory and setup email in MS exchange
- Resolved problems and logged tickets using Epicor ITSM helpdesk
- Provide network assistance to tier 3 network infrastructure
- Managed and deployed proof of delivery devices via AirWatch management software
- Configured and setup Lotus Notes 6.5 environment
- Evaluated current processes to develop improvement plans.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Proven ability to learn quickly and adapt to new situations
PC Technician
Grunski Technologies, Inc
Jacksonville , Florida
2008.01 - 2010.01
- Assisted customers with computer issues relative to software and hardware configuration
- Reviewed and custom built computers to outfit client's requirements
- Disassembled computer systems to troubleshoot and resolve hardware issues
- Removed malware and viruses from laptops and desktop systems using specialized software
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Managed 20 customers per day
Education
B.A.S. degree - Computer Systems Networking and Telecommunications
Florida State College
2023.01 - 2012.01
A.S - Network Administration
Florida State College
2006.01 - 2008.01
Skills
Windows 10/11, Linux, Windows Server 2003/2008/2012 operating systems
undefinedCertification
CCNA - Cisco Certified Network Associate
Timeline
B.A.S. degree - Computer Systems Networking and Telecommunications
Florida State College
2023.01 - 2012.01
Systems Administrator
Nivel Parts
2022.07 - Current
Software and Applications Manager
Safari Ltd
2021.07 - 2022.07
Systems Administrator
Inmotion Entertainment LLC
2016.09 - 2021.06
PC LAN Technician
Inmotion Entertainment LLC
2015.03 - 2016.09
Solution Center Consultant II
Automatic Data Processing Inc
2012.01 - 2015.01
IT Support Hardware Analyst
Interline Brands
2010.01 - 2012.01
PC Technician
Grunski Technologies, Inc
2008.01 - 2010.01
A.S - Network Administration
Florida State College
2006.01 - 2008.01
CCNA - Cisco Certified Network Associate
Technical Certificate in Information Technology Management Systems Administrator
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