Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
TruGreen Lawn Care Service
01.2024 - Current
Adhered strictly to data protection guidelines, ensuring that the confidential information of customers was treated with utmost respect and diligence throughout all interactions.
Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.
Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
Built rapport with clients, resulting in increased customer loyalty and positive feedback.
Mortgage Underwriter
United Wholesale Mortgage
08.2023 - 11.2023
Reviewed and evaluated loan applications to assess creditworthiness, risk and eligibility for approval.
Analyzed financial information including income, assets, liabilities and credit history of applicants.
Verified accuracy of documentation such as income statements, tax returns, bank statements and other related documents.
Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
Documented underwriting decisions and provided evidence of compliance with applicable regulations.
Mortgage Loan Officer
Capital Home Mortgage
02.2023 - 04.2023
Managed client relationships and provided customer support, handled issues that required immediate attention such as mortgage refinances, Assisted administratively with any tasks regarding applications for cash out refinances, Collaborated with team members to finish ongoing client's documentation processes
Document Review Professional
Trustpoint.One
05.2021 - 07.2021
Reviewed documents regarding legal practices for specific purposes, Filtered out personal identifiable information within documents, Used computer software to adequately analyze technical issues with documents, Coordinated and worked with head managers to finish tasks as required
Field Research Assistant
Institute For Public Policy And Social Research
09.2019 - 02.2021
Researched tax policy, economics, healthcare and executive functions, Facilitated relationships with professors and research colleagues, Researched scholarly journals on special areas, Maintained positive atmosphere of academic learning and advancement
Developed and implemented survey questionnaires to collect data for research project.
Conducted literature reviews on relevant topics to support research findings.
Policy Associate
City Of Detroit
06.2019 - 08.2019
Reported directly to the mayor and staff to give status reports and information regarding constituent concerns, Gained a meaningful opportunity to get my hands in public service, lawmaking, executive government, and the operations of local government by contributing to the city of Detroit's executive branch.
Assisted in organizing and managing district office events.
Conducted research on legislative issues.
Front Office Intern
Michigan House Of Representatives
01.2019 - 05.2019
Built strong relationships with constituents in the representative's district, Provided administrative assistance by returning phone calls, answering emails, Participated and took extensive notes during weekly meetings with representatives, Completed all tasks ahead of deadlines and devised new methods that made the process simpler.
Developed and implemented communications strategies for various projects.
Researched industry trends and best practices related to specific projects.
Education
Bachelor of Arts - Political Science - Prelaw
Michigan State University
East Lansing
12.2020
Skills
Risk Mitigation
Influencing Business Growth
Analyzing Data
Risk Assessment
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Timeline
Customer Service Representative
TruGreen Lawn Care Service
01.2024 - Current
Mortgage Underwriter
United Wholesale Mortgage
08.2023 - 11.2023
Mortgage Loan Officer
Capital Home Mortgage
02.2023 - 04.2023
Document Review Professional
Trustpoint.One
05.2021 - 07.2021
Field Research Assistant
Institute For Public Policy And Social Research
09.2019 - 02.2021
Policy Associate
City Of Detroit
06.2019 - 08.2019
Front Office Intern
Michigan House Of Representatives
01.2019 - 05.2019
Bachelor of Arts - Political Science - Prelaw
Michigan State University
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