Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

BRANDON QUICK

Buffalo,NY

Summary

Experienced/Ambitious Customer Service Professional looking for a career growth opportunity in a well established company. Technically Skilled and well versed in Distribution operations.

Overview

6
6
years of professional experience

Work History

Sales Support Representative

Ingram Micro
Buffalo, NY
04.2022 - Current
  • Facilitate sales and a seamless customer experience with hundreds of resellers
  • Quote products and provide sales suggestions to vendor representatives
  • Handle and facilitate all operational processes between Vendors and resellers
  • Provide assistance by means of email, phone calls, or video conferencing
  • Resolve order issues related to AP/AR for vendors and resellers
  • Aid with Order Entry & Fulfillment
  • Set up and/or run meetings with vendors as well as potential partners
  • Proficient use of Microsoft Excel
  • Daily Follow-up with partners to ensure any issues/needs are taken care of
  • Escalate & Prioritize serious customer satisfaction issues while monitoring resolution progress
  • Extensive experience using the CRM Software Zendesk
  • Experience collaborating with the Credit Team submitting Credit Increase Applications on behalf of partners
  • Procuring and inspecting Invoices from Vendors to ensure partners will be accurately invoiced by Distribution
  • Submitting Credit Memos for processing and facilitating the Returns process.

Seasonal Worker

Clean Rite Services/EVERCLEEN Facility Services
Lancaster, NY
10.2021 - 02.2022
  • Cleaned, organized, and maintained most areas of the facility.

COVID-19 Contact Tracer

Staffing Solutions Org.
Buffalo, NY
01.2021 - 06.2021
  • Trained to do cold calls when necessary
  • HIPAA Compliance Experience
  • Have received ample John Hopkins Training
  • Experience dealing with situations surrounding COVID-19
  • Very experienced with de-escalating emotionally heated situations and contact resolution
  • Proficient in Note-Taking and adapting to constantly changing job requirements
  • Was required to learn a years' worth of training info in 2 weeks.

Server/Wait Staff

Outback Steakhouse
Buffalo, NY
10.2017 - 06.2020
  • Understand the importance of providing excellent service and satisfaction to all guests
  • Establish and build rapport with each guest and build a clientele
  • Maintain a clean and organized workspace
  • Manage irate guests in a calm and respectful manner
  • Demonstrate and Exercise great Problem-Solving Skills.
  • Work as a Team to drive company and store productivity, as well as success

Education

CHARTER HIGH SCHOOL FOR APPLIED TECHNOLOGIES
06.2012

ERIE COUNTY COMMUNITY COLLEGE

Skills

  • Complaint Resolution
  • Effective Communication
  • Problem-Solving
  • Analytical Thinking
  • Team Collaboration
  • Multitasking
  • Processing Payments
  • Order Processing
  • Fluent in Spanish

Volunteer Experience

Volunteer Bible Teacher (Spanish) - 06/2006 to Present

  • Present, Prepare and deliver public speaking assignments
  • Teach and train individuals in the community to enhance their lives
  • Teaching in a foreign language

Timeline

Sales Support Representative

Ingram Micro
04.2022 - Current

Seasonal Worker

Clean Rite Services/EVERCLEEN Facility Services
10.2021 - 02.2022

COVID-19 Contact Tracer

Staffing Solutions Org.
01.2021 - 06.2021

Server/Wait Staff

Outback Steakhouse
10.2017 - 06.2020

CHARTER HIGH SCHOOL FOR APPLIED TECHNOLOGIES

ERIE COUNTY COMMUNITY COLLEGE

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