Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Randolph

Brandon Randolph

Universal Technician
Amelia,OH

Summary

Dynamic Universal Technician at Altafiber with a proven track record in troubleshooting and repair, enhancing customer satisfaction through effective communication and swift problem resolution. Skilled in fiber splicing and utilizing OTDR for diagnostics, I excel under pressure while maintaining a strong focus on safety and efficiency. Committed to continuous learning and adapting to new technologies.

Overview

11
11
years of professional experience

Work History

Universal Technician

Altafiber
10.2014 - Current
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance thorough testing and analysis.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
  • Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Worked with diverse types of weather and ground conditions.
  • Splicing fiber
  • I have the capability using OTDR and shooting light for fiber troubles

Education

High School Diploma -

Batavia High School
Batavia, OH
05-2007

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Power Tools and Equipment
  • Written/Verbal communication
  • Troubleshooting
  • Installation and repair
  • Maintenance and repairs

Timeline

Universal Technician

Altafiber
10.2014 - Current

High School Diploma -

Batavia High School

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Brandon RandolphUniversal Technician