Phillip Weirich
Holland,OH
Summary
Detail‑oriented professional with 7+ years of experience managing complex technical workflows, documenting service outcomes, and resolving customer issues with accuracy and care. Known for maintaining high performance standards, mentoring teammates, and consistently delivering high quality work. Ready to apply strong analytical, communication, and process‑driven skills to support member data processing and compliance.
Overview
9
9
years of professional experience
Work History
Universal Technician
Buckeye Broadband
Toledo, OH
05.2019 - Current
- Documented technical issues and solutions in service reports for future reference.
- Provided technical support to customers, resolving inquiries and enhancing user experience promptly.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Supervisor
UPS
Columbus, OH
09.2018 - 05.2019
- Supervised daily operations to ensure efficient package handling and timely loading.
- Managed workload distribution among team members to optimize productivity
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Coordinated with management to align team goals with overall operational objectives, driving performance consistency.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
Patient Service Representative
Quantum Health
Columbus, OH
08.2017 - 07.2018
- Managed inbound member calls, resolving benefits, eligibility, and care navigation questions with accuracy.
- Documented case interactions in CRM systems, ensuring complete and compliant patient records.
- Coordinated with providers, health plans, and internal teams to resolve service issues efficiently.
- Guided members through healthcare processes, including referrals, authorizations, and next-step support.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
Education
Bachelor of Arts - Classics
The Ohio State University
Columbus, OH08-2016
Skills
- Attention to detail
- Works Well Under Pressure
- Computer Skills
- Multitasking and organization
- Written/Verbal communication
- Documentation and reporting
- Critical thinking
- Quick Learner
- Problem Solving
Timeline
Universal Technician
Buckeye Broadband
05.2019 - Current
Supervisor
UPS
09.2018 - 05.2019
Patient Service Representative
Quantum Health
08.2017 - 07.2018
Bachelor of Arts - Classics
The Ohio State University