Brandon Rice
Xenia,OH
Summary
Dynamic professional with extensive experience in logistics and customer service, notably as a Mail Room Coordinator at Wright Patt Credit Union. Proven ability to enhance operational efficiency and improve employee satisfaction through effective communication and problem-solving. Skilled in package handling and workplace safety, ensuring timely deliveries and compliance with regulations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Mail Room Coordinator
Wright Patt Credit Union
10.2018 - Current
- Facilitated communication between departments by promptly addressing inquiries and concerns related to mail services.
- Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation and compliance with company procedures.
- Reduced delivery time for incoming and outgoing mails through effective coordination with carriers.
- Improved employee satisfaction by resolving mail-related issues in a timely manner.
- Ensured timely distribution of interoffice correspondence by establishing daily mail rounds.
- Promoted workplace safety through proper handling of potentially hazardous materials, such as cleaning supplies or sharp objects.
- Monitored inventory levels and initiated supply orders, keeping the mailroom stocked with necessary materials.
Rural Mail Carrier
United States Postal Service, USPS
01.2017 - 11.2018
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
Shipping and Receiving Coordinator
Timken Interlube
11.2016 - 01.2017
- Monitored supply levels for packaging materials and coordinated replenishment orders as needed, avoiding delays in the shipping process.
- Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
- Maintained a well-organized inventory system for streamlined product retrieval and shipment preparation.
- Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
Lawn Care Technician
J & J Lawn Care
02.2015 - 11.2016
- Increased customer retention through exceptional communication skills and dedication to addressing concerns promptly.
- Boosted customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Operated varied types of lawn care vehicles, following safety protocols to prevent accidents.
- Contributed to a safe work environment by adhering to safety protocols during all lawn care activities.
- Demonstrated flexibility, adapting to scheduling changes and last-minute requests while maintaining a positive attitude.
Education
Phelebotomy
Clark State Community College
Beavercreek, OH05-2018
Skills
- Package handling
- Workplace safety
- Shipping and receiving
- Scheduling deliveries
- Courier coordination
- Postal regulations
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Reliability
- Team cooperation
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Basic maintenance
Certification
Forklift
Timeline
Mail Room Coordinator
Wright Patt Credit Union
10.2018 - Current
Rural Mail Carrier
United States Postal Service, USPS
01.2017 - 11.2018
Shipping and Receiving Coordinator
Timken Interlube
11.2016 - 01.2017
Lawn Care Technician
J & J Lawn Care
02.2015 - 11.2016
Phelebotomy
Clark State Community College
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