Brandon Ridgeway
Sebring,FL
Summary
Dynamic managerial professional with robust expertise in operational excellence and team leadership, dedicated to driving growth and enhancing productivity through strategic planning and adept resource management. A strong advocate for collaboration and adaptability, consistently aligning efforts with organizational goals while demonstrating exceptional problem-solving and decision-making skills. Extensive experience in the wine, beer, and liquor sales sectors, coupled with a proven track record of developing effective menus and comprehensive training manuals for front-of-house staff. Committed to fostering an environment of continuous improvement and excellence in service delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
Chicanes Restaurant & Bar
11.2024 - Current
- Led daily operations to ensure efficient restaurant performance and exceptional customer service.
- Developed staff training programs to enhance service quality and operational standards.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Established strong vendor relationships to negotiate favorable terms and ensure product quality.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
Waiter
Lakewood National Golf Club
04.2023 - 11.2024
- Suggested additional items to customers to increase restaurant sales.
- Stocked server areas with supplies before, during and after shifts.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Informed customers of daily specials and signature menu items.
- Delivered exceptional service to guests, ensuring memorable dining experiences.
Lead Waiter / Head Trainer / Bartender
Chicanes Restaurant & Bar
04.2020 - Current
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Increased product sales by designing new menus and training employees on salesmanship.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Implemented new POS system and trained staff members on use.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Suggested additional items to customers to increase restaurant sales.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Greeted customers, answered questions and recommended specials to increase profits.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Education
High School Diploma -
Lake Placid High
Lake Placid, FL06.2012
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Training and coaching
- Inventory control
- Sales expertise
- Administrative skills
- Verbal and written communication
Certification
- Licensed ServSafe - 2020
- Will be taking my sommelier and cicerone classes as soon as possible.
Timeline
General Manager
Chicanes Restaurant & Bar
11.2024 - Current
Waiter
Lakewood National Golf Club
04.2023 - 11.2024
Lead Waiter / Head Trainer / Bartender
Chicanes Restaurant & Bar
04.2020 - Current
High School Diploma -
Lake Placid High