Brandon Rivera
Santa Clarita,CA
Summary
Results-driven IT professional with proven experience in software development, system administration, and network engineering, specializing in troubleshooting, virtualization, and cybersecurity. Known for leading projects, optimizing system performance, and delivering customized solutions. I bring strong expertise in a wide range of IT tools, programming languages, and cloud platforms and am committed to continuous learning in the ever-evolving tech landscape.
Overview
12
12
years of professional experience
Work History
Low Voltage Product Specialist/Distributor
Brooklyn Low Voltage Supply
Sun Valley, CA
08.2024 - Current
- Delivered expert technical consultation on low-voltage products, enhancing customer decision-making and satisfaction.
- Maintained a deep knowledge of access control systems, CCTV, and cabling solutions; customized solutions for clients led to a 25% rise in repeat business.
- Actively engaged in industry training to stay current on emerging technologies, aligning recommendations with the latest standards.
Mobile Mechanic
Self Employed Services
Santa Clarita, CA
01.2020 - 07.2024
- Diagnosed and resolved complex electrical and engine issues with a 95% first-attempt resolution rate.
- Built a reputation for high-quality service, resulting in a 30% client base increase through referrals and client satisfaction.
- Created and maintained comprehensive service documentation, improving client communication and operational efficiency.
Sales Associate
AT&T Wireless
Whittier, CA
01.2013 - 03.2017
- Provided expert device setup and troubleshooting, resolving over 90% of technical issues on the spot.
- Built strong client relationships through effective support and problem resolution, enhancing customer loyalty and satisfaction.
Education
Bachelor of Science - School of Engineering: Information Technology
Arizona State University
Tempe, AZ05-2024
Skills
- Programming & Scripting: Python, Java, Perl, HTML, CSS, JavaScript
- Network Engineering: Cisco Packet Tracer, Wireshark
- Virtualization & Cloud Technologies: AWS, VMware, Oracle VirtualBox, Docker
- System Administration: UNIX Shell Scripting, Windows & Linux Environments
- Cybersecurity: Risk Assessment, Threat Analysis, Vulnerability Management, Incident Response
- Technical Problem Solving: Complex troubleshooting, performance optimization, root cause analysis
Senior Milestone Project - Team Lead
- Led a team of four in creating a predictive healthcare diagnostic tool for improved accuracy in patient diagnosis.
- Designed a user-friendly interface and robust backend database using Python, SQL, and data analysis tools, increasing prediction accuracy by over 15%.
- Oversaw project lifecycle from concept to deployment, achieving a 20% increase in team efficiency and delivering a functional prototype within deadline.
Technical Skills
- Languages: Native English; Professional Spanish
- Certifications: CompTIA A+ (Pending), Cisco CCNA (In Progress)
Professional Development
- Advanced Network Security (Online Course) – Covered network vulnerability assessments, firewall management, and data protection techniques.
- Cloud Computing & Virtualization Workshop – Focused on AWS cloud architecture, multi-cloud management, and cost optimization strategies.
References
- Available upon request.
Timeline
Low Voltage Product Specialist/Distributor
Brooklyn Low Voltage Supply
08.2024 - Current
Mobile Mechanic
Self Employed Services
01.2020 - 07.2024
Sales Associate
AT&T Wireless
01.2013 - 03.2017
Bachelor of Science - School of Engineering: Information Technology
Arizona State University
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