Brandon Rivera
Homestead,FL
Summary
Dynamic and detail-oriented professional with a strong foundation in computer literacy and data management, complemented by expertise in cash flow management and cash handling. Proven ability to enhance client relations through effective communication and upselling techniques while fostering a positive atmosphere for artists during recording sessions. Skilled in equipment testing and sound engineering, with a track record of creating and maintaining sound libraries to elevate audio quality. Self-motivated team player dedicated to delivering exceptional results and adapting to client needs in fast-paced environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager
Ace Hardware
Cutler Bay, FL
10.2021 - Current
- Oversaw daily operations to ensure efficiency and quality standards were consistently met.
- Implemented process improvements that enhanced productivity and reduced operational delays.
- Developed training programs for staff to enhance skillsets and promote professional growth.
- Collaborated with cross-functional teams to align strategic initiatives with operational goals.
- Managed resource allocation effectively to optimize workflow and minimize costs.
- Led team meetings to communicate objectives, review performance, and foster collaboration.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Launched quality assurance practices for each phase of development
Founder/Manager
Nextdoor Lawn Services
Homestead, FL
09.2017 - Current
- Marketing accurate services offered within surrounding neighborhoods.
- Maintaining clients contact information as well their evaluation of the job.
- Keeping in contact with each individual client to make sure they are pleased with their lawns and if any of our services are needed.
- Scheduling services within the convenience of the client.
Production Assistant
ASCEND Creatives
Miami, FL
07.2016 - Current
- Communicating with clients on their role in the production.
- Maintaining accurate scheduling for Actors/Extras on set.
- Handling individual Audio takes.
- Checking the availability of the particular location of where the production will be held.
- Properly mounting microphones on the actors on set.
- Managing behind the scenes footage.
Audio Engineer
Miami, FL
06.2016 - Current
- Properly Scheduling the hour block the artist will need to start/finish a song.
- Making sure that the environment is in a positive atmosphere for the Artist on that particular block.
- Pre arranging the tack list or plugins for the performance of the Artist to be accurately taken.
- Based off of the clients suggestions altercations are made to the mix as needed.
- Created and maintained sound libraries and set up ambient sound microphones.
- Enhanced sound quality and added various sound effects to recordings.
Sales Account Manager, Training Host and Trade Show Representative
T.W.N. Industries
Princeton, FL
04.2015 - Current
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Negotiated and closed deals with minimal oversight.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Prepared cash deposits up to $3k-4k with zero discrepancies.
- Networked to build client base and promote products to new and existing clients.
- Converted prospects by maintaining and managing sample inventory to aid sales pitch.
Representative
T.W.N. Industries
07.2018 - 07.2018
- 07/2018 Making 100+ outgoing calls/day & receiving any incoming calls for potential new clients or sales.
- Introducing new clients to the Water Transfer Printing Industry via Demonstrations or complete verbal walkthroughs of the process.
- Attending Trade shows as representative of the company.
- Verifying all Shipping and payment information.
- Handling any Shipping claims.
- Hosting all Training classes (2-4 days/week) including travel arrangements TYPE THE DOCUMENT TITLE 1.
Assistant Manager/Customer Service Representative
Advance America
Homestead, FL
11.2011 - 02.2015
- Managing 30 -50K of funds (in cash), handling all deposits and all registers monetary transfers.
- Verifying/updating all new & existing customers information (Social, checking account information, addresses, employment etc.), Money Gram Services (Money orders, Money sends & Receives), Gold Purchasing (3 step check process), Marketing of Netspend prepaid cards, Tax Services (handling 1040 G forms, W2s, W4, etc), Outside store marketing.
Administrative Assistant
Coldwell Banker
Coral Gables, FL
11.2009 - 12.2011
- Helping new agents with on-boarding process (introducing them to all the new programs when necessary)
- Office Greeter, receptionist, Processing and entering new listings into the MLX system including uploading photos as well as creating fliers for agents, ordering supplies and keep inventory up to par.
Stock Room Manager, Cashier, and Customer Service Representative
Party City
04.2008 - 11.2011
- Verifying all freight is received & accurately documented, Maintaining Stock Room organization (year round & seasonal merchandise), Updated all displays based on sales and upcoming holidays, greeting and helping every customer on the floor.
Education
High school diploma or GED - Education and Training
Miami-Dade College
Miami, FL01.2016
High School - undefined
Miami Killian Senior High School
01.2015
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Goal setting
- Documentation and reporting
- Strategic planning
- Project management
- Staff development
- Shift scheduling
- Sales techniques
- Policy implementation
- Conflict resolution
- Schedule preparation
- Marketing
- Coaching and mentoring
- Inventory management
- Recruiting and interviewing
- Computer skills
- Problem resolution
- Positive attitude
- Adaptability and flexibility
- Attention to detail
- Problem-solving
- Employee development
Accomplishments
- Supervised team of 7+ staff members.
- Achieved higher sales through effectively helping with managing inventory.
- Resolved product issue through consumer testing.
- Achieved proper pricing increase/decrease by introducing Margin Masters for proper sales tasks.
Certification
Driver's License
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Manager
Ace Hardware
10.2021 - Current
Representative
T.W.N. Industries
07.2018 - 07.2018
Founder/Manager
Nextdoor Lawn Services
09.2017 - Current
Production Assistant
ASCEND Creatives
07.2016 - Current
Audio Engineer
06.2016 - Current
Sales Account Manager, Training Host and Trade Show Representative
T.W.N. Industries
04.2015 - Current
Assistant Manager/Customer Service Representative
Advance America
11.2011 - 02.2015
Administrative Assistant
Coldwell Banker
11.2009 - 12.2011
Stock Room Manager, Cashier, and Customer Service Representative
Party City
04.2008 - 11.2011
High School - undefined
Miami Killian Senior High School
High school diploma or GED - Education and Training
Miami-Dade College