BRANDON ROBINETTE
Watertown,WI
Summary
Former CAP Supervisor with a solid history of achievement in Customer Service, a motivated leader with strong organizational, and prioritization abilities. Currently maintaining presence as a driving force in meeting customer expectations across several NSA's as a Field Technician. Areas of expertise include efficient time management, learning new procedures quickly, and making repairs to equipment efficiently, and effectively.
Overview
11
11
years of professional experience
Work History
Customer Engineer
NCR
12.2019 - Current
- Headed several projects for local customers to ensure success, and desired results.
- Repaired damaged relationships to restore faith/trust in the services provided.
- Assisted with training several past, and present coworkers.
- Assumed responsibility for challenging tasks to foster growth and enhance skill proficiency.
CAP 2 Supervisor
Walmart Supercenter
11.2019 - 12.2019
- Complete forms in accordance with company procedures.
- Maintain efficient time management of staff, such as, keeping workers on task and completing tasks in the expected completion times.
- Track high value merchandise as it enters the store
- Receive, and unload, all general merchandise, and grocery trucks that arrive throughout the day, including all paperwork associated with those trucks.
Customer Service Manager
Walmart Supercenter
05.2017 - 11.2019
- Built and sustained long standing relationships with customer base.
- Managed a moderately sized team of individuals to allow the customer base to evenly flow through the store, and ensure a pleasant experience.
- Monitored levels of cash coming in to, and leaving the store.
- Assisted in Asset Protection procedures, including working alongside law enforcement.
- Obtained the knowledge necessary to fix equipment as needed.
- Recruited associates to maintain an optimal level of staff.
Service Desk Associate
Walmart Supercenter
12.2015 - 05.2017
- Handled large amounts of money through financial transactions and demonstrated my integrity with the company.
- Managed returning inventory systems and tracked sales logs when necessary
- Actively prevented fraudulent transactions, including theft, and scams.
Cashier
Walmart Supercenter
05.2015 - 12.2015
- Ensured steady customer flow.
- Began building work relationships to ensure the team of individuals would work together fluidly.
- Managed minor finances.
Education
High School Diploma - undefined
Madison Area Technical College - Fort Atkinson
Fort Atkinson, WI05-2014
Skills
- Administration and Management
- Time Management
- Equipment Maintenance
- Repairing
- Judgment and Decision Making
- Active Learning
- Troubleshooting
- Management of Personnel Resources
Timeline
Customer Engineer
NCR
12.2019 - Current
CAP 2 Supervisor
Walmart Supercenter
11.2019 - 12.2019
Customer Service Manager
Walmart Supercenter
05.2017 - 11.2019
Service Desk Associate
Walmart Supercenter
12.2015 - 05.2017
Cashier
Walmart Supercenter
05.2015 - 12.2015
High School Diploma - undefined
Madison Area Technical College - Fort Atkinson