Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Robinson

Detroit

Summary

Skilled individual equipped with the skills to carry out leadership responsibilities with focus and results. Supervised and supported teams while fostering a positive and productive work environment. Recognized for being a pleasant, motivated, and enthusiastic team player with exceptional interpersonal skills. Very adaptable and eager to learn new things and grow.

Overview

4
4
years of professional experience

Work History

Supervisor

Team Wellness Center
05.2024 - Current
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.

Human Resources Specialist

New Image Building Services LLC
09.2023 - 04.2024
  • Boosted employee retention by conducting engaging and interactive training sessions.
  • Improved trainee performance with regular evaluations and constructive feedback.
  • Promoted a positive learning environment through effective communication and motivational techniques.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Optimized existing training programs to better align with company goals and objectives.
  • Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.

Human Resources Specialist

Southwest Foodservice Excellence
08.2021 - 09.2023
  • Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
  • Analyzed job roles and responsibilities to ensure alignment with organizational goals and employee capabilities.
  • Improved communication between management and staff by organizing regular town hall meetings and feedback sessions.
  • Streamlined recruitment processes, expediting the hiring of qualified candidates.
  • Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.

Education

Associate of Arts - General Studies

Jackson College
Jackson, MI
02-2022

High School Diploma - undefined

East English Village Preparatory Academy
Detroit, MI
06.2015

Skills

  • Program implementation
  • Training and mentoring
  • Goal oriented
  • Strategic planning
  • Staff development
  • Talent Acquisition
  • Staff Management
  • ADP/ Paycom/ Workday/ Workforce/ Dayforce
  • HR policies and procedures
  • Employee Relations
  • Microsoft Office proficiency

Timeline

Supervisor

Team Wellness Center
05.2024 - Current

Human Resources Specialist

New Image Building Services LLC
09.2023 - 04.2024

Human Resources Specialist

Southwest Foodservice Excellence
08.2021 - 09.2023

High School Diploma - undefined

East English Village Preparatory Academy

Associate of Arts - General Studies

Jackson College

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