Brandon Rowe
Park Forest,IL
Summary
To use my background in technology and customer service as a foundation to enter new sectors of business in order to further both my personal and career goals.
Overview
18
18
years of professional experience
Work History
PREMISE TECHNICIAN
AT&T
10.2013 - Current
- Utilization of a variety of hand and power tools to install and maintain equipment to ensure functionality
- Routine and detailed monitoring of services to ensure they are fully operational
- Customer education on all functions and features as well as perform follow-up calls to ensure understanding
- Spearheaded an initiative to monitor customer satisfaction and employee retention within the local office
DISTRIBUTION ASSOCIATE
UNITED STATES POSTAL SERVICE
01.2013 - 10.2013
- Responsible for appropriate sorting and distribution of parcels and packages
- Assisted with the supervision of security screening for mail and monitored equipment for efficient, continuous flow
TRANSPORTATION SECURITY OFFICER
U.S. DEPT. OF HOMELAND SECURITY
12.2006 - 10.2010
- Provided security services to maintain the safety of the traveling public
- Provided in-depth insight to possible security breaches and conducted frequent assessments to expose vulnerable areas
- Managed a team of other TSOs to provide security detail for VIP travelers through the city
- Left the position to help raise my children in their early stages of development
Education
BACHELORS OF SCIENCE - Business and Administration
CHICAGO STATE UNIVERSITY
Chicago, IL12.2022
HIGH SCHOOL DIPLOMA - business, allied health
OAK PARK RIVER FOREST H.S.
05.2003
Skills
- Proactive
- Goal-oriented
- Interpersonal skills
- Customer service skills
- Excellent troubleshooting proficiency
- Word
- MS Excel
- PowerPoint
- Outlook
- Scheduling programs
- WorkDay
- OnCall
- Budget-management
- Cost-effective use of resources
State
IL
Zip
60466
City
Park Forest
Street
52 Sauk Trail
Timeline
PREMISE TECHNICIAN
AT&T
10.2013 - Current
DISTRIBUTION ASSOCIATE
UNITED STATES POSTAL SERVICE
01.2013 - 10.2013
TRANSPORTATION SECURITY OFFICER
U.S. DEPT. OF HOMELAND SECURITY
12.2006 - 10.2010
BACHELORS OF SCIENCE - Business and Administration
CHICAGO STATE UNIVERSITY
HIGH SCHOOL DIPLOMA - business, allied health
OAK PARK RIVER FOREST H.S.
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