Brandon Ruppman
Anna,TX
Summary
Results-driven Assistant Service Manager with a proven track record in enhancing service efficiency and customer satisfaction. Skilled in problem-solving, team collaboration, and communication. Ready to contribute to operational excellence and improved customer experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Assistant Service Manager
Sewell Automotive
Plano, TX
01.2017 - 01.2026
- Coordinated daily operations to enhance service efficiency and customer satisfaction.
- Developed training materials for onboarding new staff, improving team performance.
- Streamlined communication between departments, fostering collaboration and reducing response times.
- Implemented process improvements that increased workflow efficiency across various teams.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Developed strong working relationships with internal departments and external partners, fostering seamless collaboration across teams.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Education
High School Diploma -
Allen High School
Allen, TX05.2015
Skills
- Fast learner
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Computer skills
- Team collaboration
- Verbal and written communication
- Decision-making
- Flexibility and adaptability
- Relationship building
- Workload management
Certification
Dale Carnegie Graduate
Timeline
Senior Assistant Service Manager
Sewell Automotive
01.2017 - 01.2026
High School Diploma -
Allen High School
Joe Diggs Extra Mile Award
The Joe Diggs Extra Mile Award is for someone who provides the extra effort for our customer and associates daily, going above and beyond expectations.