Brent Sanchez
Desktop Support Specialist
Sacramento,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in IT industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented individual.
Overview
18
18
years of professional experience
Work History
Identity Services Analyst
Adventist Health
Roseville, CA
08.2020 - Current
- Created accounts in MS Azure for over 80,000 employees
- Received requests from hospital employees to provision access to various modules used in the medical field in the form of help tickets
- Began this job as a temporary employee and was picked up full time after 3 months
- Trained new hires on procedures in Identity Services
- Researched, developed and implemented new ways of training to staff and some management
- Performed this entire job remotely.
Owner
Dzltek
Sacramento, CA
04.2019 - 08.2020
- Began my own business providing on-site cell phone sales/repair services
- Developed an advertising strategy to promote the new company
- Processed accounting, bookkeeping, and payroll for myself and another employee
- Created database of customers and inventory
- Drove to customers and performed the physical repairs and damage assessments
- Designed and coded company website from scratch using Dreamweaver
System Support Specialist
CalPERS
Sacramento, CA
02.2009 - 03.2020
- Investigated and corrected problems with printers, copiers and other peripheral devices
- Established, repaired and optimized networks by installing wiring, cabling and devices
- Responded to requests-for-service, generating resolution based on knowledge of financial industry
- Performed technical support and troubleshooting services to optimize system performance
- Acted as property custodian responsible for distributing, collecting and tracking electronic assets
- Leveraged expert knowledge of word processing and design programs such as MS Office Suite
- Maintained help ticket inbox using Active Directory, received 7-12 per day from 300+ users.
Information and Referral Specialist
California Foundation for Independent Living Centers - CFILC
Sacramento, CA
02.2005 - 01.2009
- Created an entirely updated category list for referencing products/services information that is needed when mailing reply
- Sent to a variety of training courses including: Medi-Care policies and procedures, ADA familiarity, and
- Professional Customer Service Skills
- Attended youth-outreach programs monthly at Sac State
- Assisted in setup of display booth and conveying information at medical related expos and rallies
- Began working as a temp employee, A permanent position was offered and agency contract was bought out after two weeks.
Education
Bachelor's degree (BS) - Computer Science
California State University - Sacramento
Sacramento, CAAS - Information Technology
Sacramento City College
Sacramento, CASkills
- Microsoft Teams (3 years)
- Citrix Apps (6 years)
- Network Support (4 years)
- Adobe Acrobat (5 years)
- Network Administration (3 years)
- Adobe Photoshop (2 years)
- Mobile Devices (10 years)
- Component Installation (5 years)
- Customer Account Management
- Quality Control Policies
- Document and Records Management
- Network Support (4 years)
- Virtualization (3 years)
- Microsoft Office (10 years)
- CompTIA A (6 years)
- Azure / Active Directory (4 years)
- CompTIA A
- CompTIA Network
Additional Information
- Willing to relocate: Anywhere
Timeline
Identity Services Analyst
Adventist Health
08.2020 - Current
Owner
Dzltek
04.2019 - 08.2020
System Support Specialist
CalPERS
02.2009 - 03.2020
Information and Referral Specialist
California Foundation for Independent Living Centers - CFILC
02.2005 - 01.2009
Bachelor's degree (BS) - Computer Science
California State University - Sacramento
AS - Information Technology
Sacramento City College
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