Brandon Scott
Brooklyn
Summary
Dedicated customer service representative skilled in guest relations, reservation management, and cash handling. Proven ability to resolve inquiries and enhance guest experiences.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Fairfeild Inn
Brooklyn
03.2025 - 07.2026
- Resolved guest inquiries and complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted guests with check-in and check-out processes effectively.
- Processed reservations and maintained accurate booking records daily.
- Collaborated with housekeeping to ensure room readiness for arrivals.
- Provided information on local attractions and hotel services to guests.
- Handled cash and credit transactions during front desk operations.
Housekeeper
Comfort Inn & Suites
Brooklyn
04.2024 - 07.2025
- Maintained cleanliness and organization of guest rooms and common areas.
- Replenished supplies such as toiletries and linens in guest accommodations.
- Ensured compliance with safety and sanitation standards throughout the property.
- Collaborated with front desk staff to fulfill special guest requests efficiently.
- Conducted inventory checks for cleaning supplies and reported shortages promptly.
Education
High School Diploma -
South Effingham High School
Guyton, GA06-2017
Skills
- Reservation management
- Booking systems
- Front desk operations
- Cash handling
- Guest relations
- Customer relationship management
Timeline
Customer Service Representative
Fairfeild Inn
03.2025 - 07.2026
Housekeeper
Comfort Inn & Suites
04.2024 - 07.2025
High School Diploma -
South Effingham High School