Brandon A. Shamrock
Lynnwood,WA
Summary
Proven Customer Service Representative with a history at veterinary emergency medicine, adept in medical recordkeeping and compassionate care. Excelled in streamlining operations, enhancing patient service efficiency, and maintaining up-to-date medical records. Skilled in basic animal medical care, demonstrating a commitment to professional development and empathy towards animals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Timberline Vet Emergency and Specialty
Seattle, WA
08.2023 - Current
- Managed multi-line phone system and pleasantly greeted patients/owners.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Supported veterinary team with efficient management of supplies, ensuring all necessary materials were available for procedures.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Increased accuracy of medical records by diligently updating patient information during each visit.
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
- Demonstrated commitment to ongoing professional development by attending relevant training sessions and seminars, staying current on industry best practices.
Customer Service Representative
Veterinary Specialty Center of Seattle
Lynnwood, WA
08.2022 - 07.2023
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Entered data from pet records and office visits into computer system.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Completed patient referrals to other medical specialists.
Education
Nashville High School
Nashville, AR2014
Skills
- Up to date with Med Clerk license
- Medical Recordkeeping
- Proficient in EasyVet and instinct
- Effective Multitasking
- Empathy for Animals
- Compassionate Care
- Billing and Invoicing, including care credit and scratch pay
- Basic knowledge and experience with TPRs/animal restraining
Timeline
Customer Service Representative
Timberline Vet Emergency and Specialty
08.2023 - Current
Customer Service Representative
Veterinary Specialty Center of Seattle
08.2022 - 07.2023
Nashville High School