Summary
Overview
Work History
Education
Skills
Certification
Projects
Timeline
Generic

Brandon Sheehan

Riverside,CA

Summary

Resourceful and driven Computer Science graduate blending a wealth of customer service experience spanning 7 years with a solid foundation in software development, programming, machine learning, and database management. Demonstrates adept problem-solving capabilities, adeptly designing algorithms, and deploying innovative technological solutions. With a proven track record of effective communication and collaborative teamwork honed through academic endeavors and extensive customer-facing roles, Eager to leverage skills and knowledge in an entry-level IT position.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Crew Member

Trader Joe's
01.2021 - Current
  • Demonstrated exceptional customer service skills, leading to being recognized twice as outstanding employee for consistently ensuring customer satisfaction and fostering positive interactions
  • Spearheaded optimization of inventory management processes, including strategic order placement and creative merchandising initiatives, resulting in increased operational efficiency and sales performance.
  • Actively collaborated with team members to achieve daily operational goals, fostering a cohesive and productive work environment
  • Played a pivotal role in onboarding and training new employees, imparting Trader Joe's core values and operational standards to ensure seamless integration into the team.

Shift Leader

Gless Ranch Inc.
01.2017 - 01.2021
  • Provided effective leadership and supervision to employee teams during shifts, ensuring adherence to company protocols and maintaining operational excellence
  • Delivered prompt and effective resolution to customer issues while providing comprehensive product information, enhancing overall customer satisfaction and loyalty
  • Conducted comprehensive training sessions for new staff, focusing on fostering a culture of exceptional customer service and deep product knowledge
  • Managed all aspects of inventory control, conducting regular audits and overseeing financial reporting processes, including cash management and coordination with banking institutions.

Education

Bachelor of Science - Computer Science

California State University - San Bernardino

Skills

    • Software Development
    • Database Management
    • Virtual Machines
    • Networking
    • Troubleshooting
      • Leadership
      • Adaptability
      • Critical Thinking
      • Customer Relations
      • Collaboration

Certification

CompTIA A+ (in progress)

Projects

  • Machine Learning Project: Led a comprehensive analysis of a wine dataset, leveraging various machine learning algorithms to significantly enhance predictive accuracy and provide valuable insights into consumer preferences and trends.
  • Hospital Database System: Designed and developed a robust Hospital Management System database, streamlining data organization and accessibility, thereby improving overall efficiency in patient care and administrative operations.
  • Indie Science-Fiction Game: Collaborated with a small team in the development of a Unity-based indie game, contributing to the creation of multiple themed levels and integrating interactive elements to deliver an engaging and immersive gaming experience.

Timeline

Crew Member

Trader Joe's
01.2021 - Current

Shift Leader

Gless Ranch Inc.
01.2017 - 01.2021

Bachelor of Science - Computer Science

California State University - San Bernardino

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Brandon Sheehan