Brandon Sheehan
Riverside,CA
Summary
Resourceful and driven Computer Science graduate blending a wealth of customer service experience spanning 7 years with a solid foundation in software development, programming, machine learning, and database management. Demonstrates adept problem-solving capabilities, adeptly designing algorithms, and deploying innovative technological solutions. With a proven track record of effective communication and collaborative teamwork honed through academic endeavors and extensive customer-facing roles, Eager to leverage skills and knowledge in an entry-level IT position.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Crew Member
Trader Joe's
Riverside, CA
01.2021 - Current
- Demonstrated exceptional customer service skills, leading to being recognized twice as outstanding employee for consistently ensuring customer satisfaction and fostering positive interactions
- Spearheaded optimization of inventory management processes, including strategic order placement and creative merchandising initiatives, resulting in increased operational efficiency and sales performance.
- Actively collaborated with team members to achieve daily operational goals, fostering a cohesive and productive work environment
- Played a pivotal role in onboarding and training new employees, imparting Trader Joe's core values and operational standards to ensure seamless integration into the team.
Shift Leader
Gless Ranch Inc.
Riverside, CA
01.2017 - 01.2021
- Provided effective leadership and supervision to employee teams during shifts, ensuring adherence to company protocols and maintaining operational excellence
- Delivered prompt and effective resolution to customer issues while providing comprehensive product information, enhancing overall customer satisfaction and loyalty
- Conducted comprehensive training sessions for new staff, focusing on fostering a culture of exceptional customer service and deep product knowledge
- Managed all aspects of inventory control, conducting regular audits and overseeing financial reporting processes, including cash management and coordination with banking institutions.
Education
Bachelor of Science - Computer Science
California State University - San Bernardino
Skills
- Software Development
- Database Management
- Virtual Machines
- Networking
- Troubleshooting
- Leadership
- Adaptability
- Critical Thinking
- Customer Relations
- Collaboration
Certification
CompTIA A+ (in progress)
Projects
- Machine Learning Project: Led a comprehensive analysis of a wine dataset, leveraging various machine learning algorithms to significantly enhance predictive accuracy and provide valuable insights into consumer preferences and trends.
- Hospital Database System: Designed and developed a robust Hospital Management System database, streamlining data organization and accessibility, thereby improving overall efficiency in patient care and administrative operations.
- Indie Science-Fiction Game: Collaborated with a small team in the development of a Unity-based indie game, contributing to the creation of multiple themed levels and integrating interactive elements to deliver an engaging and immersive gaming experience.
Timeline
Crew Member
Trader Joe's
01.2021 - Current
Shift Leader
Gless Ranch Inc.
01.2017 - 01.2021
Bachelor of Science - Computer Science
California State University - San Bernardino