Brandon Sheppard
Georgetown,DE
Summary
I'm an organized and dependable worker successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Associate Lead With Keys
PetSmart
07.2021 - Current
- Increased customer satisfaction by efficiently handling and resolving customer inquiries and concerns.
- Streamlined daily operations for improved efficiency through the implementation of innovative organizational systems.
- Implemented successful sales strategies to drive store revenue and exceed monthly targets.
- Enhanced team performance by providing regular coaching, guidance, and constructive feedback on individual and group tasks.
- Maintained a positive work environment through effective communication, teamwork, and ongoing support for coworkers.
- Contributed to overall store success with excellent customer service skills, resulting in high levels of repeat business from satisfied clients.
- Managed opening and closing procedures, ensuring proper cash handling processes were followed consistently.
- Provided exceptional leadership during shifts as Associate Lead with Keys, addressing any conflicts or challenges that arose swiftly and professionally.
Prepared Foods Clerk
Giant Food Stores
03.2021 - 07.2021
- Enhanced customer satisfaction by providing excellent service and efficiently addressing inquiries.
- Increased sales of prepared foods by creating visually appealing displays and promoting daily specials.
- Maintained a clean and organized work environment, ensuring compliance with food safety regulations.
- Assisted in inventory management, accurately tracking stock levels and placing timely orders for replenishment.
Package Handler
UPS
01.2019 - 06.2020
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
Warehouse Associate
Amazon
11.2018 - 01.2019
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted in reducing product damage by properly handling and storing materials.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
Dairy Clerk
ShopRite
04.2018 - 11.2018
- Improved customer satisfaction by providing friendly and efficient service at the dairy counter.
- Assisted in maintaining a clean and organized dairy department, ensuring optimal product freshness.
- Collaborated with team members to effectively stock and display dairy products for increased sales.
- Monitored expiration dates and promptly rotated perishable items.
Seasonal Driver Helper
UPS
11.2017 - 01.2018
- Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
- Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
- Maintained a safe work environment by adhering to safety protocols during loading and unloading tasks.
Education
High School Diploma -
Michael J. Petrides High School
Staten Island, NY06.2017
Skills
- Store Operations
- Customer service excellence
- Conflict resolution
- Product knowledge
- Adaptability
- Strong leadership
Timeline
Associate Lead With Keys
PetSmart
07.2021 - Current
Prepared Foods Clerk
Giant Food Stores
03.2021 - 07.2021
Package Handler
UPS
01.2019 - 06.2020
Warehouse Associate
Amazon
11.2018 - 01.2019
Dairy Clerk
ShopRite
04.2018 - 11.2018
Seasonal Driver Helper
UPS
11.2017 - 01.2018
High School Diploma -
Michael J. Petrides High School
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