Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Brandon Sherman

Oxon Hill,MD

Summary

Friendly Crew Team Member offering 1-year background providing outstanding customer service and preparing food for customer purchase. Productive and outgoing individual proficient in POS system operations and cooking equipment and gadgets. Punctual team player familiar with food safety procedures and practices.

Overview

3
3
years of professional experience

Work History

Crew Team Member

Dunkin' Donuts
Alexandria, VA
05.2022 - 08.2024
  • Greeted customers and cultivated positive experiences in line with company standards.
  • Maintained cleanliness of store by sweeping, mopping, and dusting surfaces.
  • Assisted patrons in making menu selections.
  • Explained current promotional information and items to patrons.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Assisted customers with orders and inquiries.
  • Collaborated with other crew members to complete tasks quickly and efficiently.
  • Followed orders of senior leadership with exacting accuracy in moment and without question.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Houseperson

Disney
Orlando, FL
06.2023 - 01.2024
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained updated knowledge through continuing education and advanced training.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Cashier

Safeway
Alexandria, VA
12.2021 - 08.2022
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Collaborated with other crew members to complete tasks quickly and efficiently.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Education

Bachelor of Arts - Music Industry

Delaware State University
Dover, DE
12-2024

High School Diploma -

Oxon Hill High School
Oxon Hill, MD
05-2018

Skills

  • Telephone Etiquette
  • Customer Engagement
  • Customer Service
  • Creativity and Innovation
  • Clear Communication
  • Safety
  • Flexible Schedule
  • Teamwork and Collaboration
  • Team Contributions
  • Time Management
  • Company Standards

Affiliations

  • I played a trumpet for a decade

Accomplishments

  • Deans list from 2018 - 2023
  • NCIS inductee
  • NSLS Inductee

Timeline

Houseperson

Disney
06.2023 - 01.2024

Crew Team Member

Dunkin' Donuts
05.2022 - 08.2024

Cashier

Safeway
12.2021 - 08.2022

Bachelor of Arts - Music Industry

Delaware State University

High School Diploma -

Oxon Hill High School

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Brandon Sherman