Brandon Shoff
Spokane
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server/Food Runner
Phi Kuns
09.2022 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Social Media Advertising Manager
US Soccer Spokane
02.2023 - 04.2024
- Developed and executed social media advertising campaigns across various platforms to increase brand awareness and drive customer engagement
- Monitored and analyzed key metrics such as click-through rates, conversion rates, and cost per acquisition to make data-driven decisions.
Footwear Associate
Dicks Sporting Goods
10.2021 - 08.2023
- Provided exceptional customer service by assisting customers in finding the perfect footwear for their needs and preferences
- Maintained a clean and organized footwear department, ensuring products were properly displayed and easily accessible
- Knowledgeable about current footwear trends, brands, and product features, allowing me to make informed recommendations to customers
- Processed sales transactions accurately and efficiently, including handling cash, credit card payments, and exchanges
- Collaborated with team members to achieve daily sales goals and contribute to a positive work environment.
Education
Associate in Arts in Liberal Studies - Liberal Studies
Bachelor of Arts in Media Production and Digital Marketing - Media Production and Digital Marketing
Washington State University
Pullman, WA05.2024
Spokane Falls CC
Spokane, WA06.2022
Skills
- Detail Oriented
- Customer Service
- Problem Solving
- Communication
- Creativity
- Active Listening
Certification
- Collaborative Institutional Training Initiative, 08/2023, www.citiprogram.org/verify/?wb19203b4-37...
- Collaborative Institutional Training Initiative, 08/2023, www.citiprogram.org/verify/?w33e88230-5c...
- Human Subjects Research Social/Behavioral Research
- Social and Behavioral Responsible Conduct of Research
Timeline
Social Media Advertising Manager
US Soccer Spokane
02.2023 - 04.2024
Server/Food Runner
Phi Kuns
09.2022 - 05.2024
Footwear Associate
Dicks Sporting Goods
10.2021 - 08.2023
Associate in Arts in Liberal Studies - Liberal Studies
Bachelor of Arts in Media Production and Digital Marketing - Media Production and Digital Marketing
Washington State University
Spokane Falls CC
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