Brandon Singleton
Newburgh,NY
Summary
Pest control operations and quality assurance professional with strengths in compliance oversight, service routing, and complex account support. Known for managing high-value VIP escalations, maintaining standards across multi-district operations, and delivering training that supports safety, licensing, and service consistency.
Overview
33
33
years of professional experience
Work History
Operations Manager / Pest Control Specialist IV
J C Ehrlich Pest Control
03.2018 - Current
- Managed branch compliance with safety standards, licensing, and pest control regulations, safeguarding public health and environmental safety.
- Oversaw operations in White Plains and Paramus Districts.
- Supported district 39 operations across Hudson Valley, ensuring strong service quality and adherence to consistent standards.
- Maintained 90%+ scores on annual technical competency assessments.
- Advanced through specialist tiers to Specialist IV.
Residence Manager
Devereux Advanced Behavioral Health
Red Hook, NY
03.2015 - 02.2018
- Oversaw residential operations for adults with intellectual and developmental disabilities, developing individualized support plans and promoting high-quality daily care.
- Coordinated resident care plans with clinicians, families, and interdisciplinary treatment teams to enhance individual support and outcomes.
- Supervised residential staff to ensure effective implementation of Devereux behavioral health programs and daily routines.
Termite Service Manager
Garrie Pest Control
Peekskill, NY
10.2011 - 01.2015
- Spearheaded conversion of 1,000+ client accounts to new termite baiting matrix systems, enhancing service delivery and client satisfaction.
- Resolved complex pest infestations at sensitive VIP accounts, ensuring client trust and retention.
- Maintained a 96% client renewal rate across all Sentricon accounts.
- Generated over $200,000 in sales between 2012 and 2014, contributing to overall revenue growth for the region.
Quality Assurance Manager / Branch Manager
JP McHale Pest Management
Buchanan, NY
10.2001 - 10.2011
- Managed quality assurance for 3,500+ commercial and residential accounts, ensuring compliance with industry standards across Putnam and Dutchess counties.
- Achieved 96% renewal rate for termite service accounts through proactive customer engagement and service quality.
- Developed key account strategy that increased revenue and enhanced customer satisfaction.
- Instructed NY State pesticide certification course, achieving a graduate pass rate exceeding 90%.
Pest Control Technician
Garrie Pest Control
Croton-on-Hudson, NY
03.1994 - 10.2001
- Eradicated severe pest infestations for major VIP accounts, ensuring client satisfaction and property protection.
- Obtained Termite Category 7C license to enhance NY State certification credentials.
- Achieved NY State Certified Pesticide Applicator license within first year of employment.
Skills
- Regulatory compliance
- Quality assurance
- NYS Certified Pesticide Applicator
- Operations Management
- Pest control routing
- Safety inspections
- Sales growth
- Account management
- Client retention
- Account troubleshooting
- Staff training
- Staff mentorship
Personal Information
Title: Operations Manager
Timeline
Operations Manager / Pest Control Specialist IV
J C Ehrlich Pest Control
03.2018 - Current
Residence Manager
Devereux Advanced Behavioral Health
03.2015 - 02.2018
Termite Service Manager
Garrie Pest Control
10.2011 - 01.2015
Quality Assurance Manager / Branch Manager
JP McHale Pest Management
10.2001 - 10.2011
Pest Control Technician
Garrie Pest Control
03.1994 - 10.2001