Brandon Smith
Fort Myers,Fl
Summary
Talented professional manager seeking to fill an executive role. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Owner
DreamVista Vacations
01.2023 - Current
- Provides multiple options curated to client needs
- Business growth of 10% in 12 month span
- Leads small team with constant development meetings and conferences.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Expert Sales Lead
Apple INC
11.2015 - 04.2024
- Lead sales efforts with a focus on driving results and exceeding performance goals
- Demonstrate expertise in product knowledge and solutions, serving as a leader in the sales team
- Engage with customers in a highly influential manner, understanding their needs and preferences
- Convert mild customer curiosity into intense interest, fostering a sense of ownership among customers
- Stay updated on new products and initiatives, being the first to learn and share information
- Inspire team members by sharing knowledge and insights, promoting a culture of continuous learning
- Lead by example, demonstrating approachability and taking actionable steps to inspire team members
- Foster a collaborative environment that encourages sharing and learning among team members
- Consistently meet and, at times, exceed established performance goals
- Implement strategies to improve team and individual performance, ensuring success
- Proudly represent the Apple brand in all interactions with customers
- Exemplify the values and image of Apple, contributing to a positive customer experience.
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Collaborated with cross-functional teams to develop integrated sales strategies, driving overall company growth.
- Increased sales and customer satisfaction through personalized servicing.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
- Enhanced client relationships through consistent communication and personalized solutions.
ITOps Data Analyst III
TRAKAmerica
11.2015 - 04.2024
- Managing and executing daily processes that support the operations of TRAKAmerica
- Reviewing company data and building reports based on these findings
- Identifying operational requirements and opportunities for improvement
- Communicating with applicants, customers, and organizational stakeholders regularly via email.
- Managed inventory of IT assets, ensuring regular updates to asset tracking systems and adhering to organizational policies for disposal or replacement.
- Ensured business continuity with the development and execution of comprehensive disaster recovery plans.
- Identified opportunities for process improvements using performance metrics analysis, leading to increased operational efficiency.
- Enhanced data integrity through implementation of rigorous backup strategies and periodic validation checks.
- Maximized infrastructure efficiency with the implementation of virtualization technologies for server consolidation.
Customer Service Staff Lead
Publix INC
08.2012 - 08.2015
- Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered product and service question suggesting other offerings to attract potential customers
- Offered advice and assistance to customers paying attention to special needs or wants
- Responded to customer requests for products services and company information.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Engineering and business
Braden River High School
Java Certification
Coursera
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Project Management
- Operations Management
- Staff Management
- Team Oversight
- Business Administration
- Sales Leadership
- Employee Development
- Product branding
References
- Martin Rainey, +1 (704) 995-0560
- Cassi Moore, +1 (941) 524-8015
- A.J. Frint, +1 (614) 946-8098
Timeline
Owner
DreamVista Vacations
01.2023 - Current
Expert Sales Lead
Apple INC
11.2015 - 04.2024
ITOps Data Analyst III
TRAKAmerica
11.2015 - 04.2024
Customer Service Staff Lead
Publix INC
08.2012 - 08.2015
Engineering and business
Braden River High School
Java Certification
Coursera