Brandon Smith
Coraopolis,PA
Summary
Multidimensional employee with nearly a decade of experience providing top-tier customer service leadership in the travel industry. Accompanying first class client service skills are strong attention to detail, proven process implementations, and superior work ethic. An individual looking to translate finely honed talents into a successful and satisfying career. Excels in analytical thinking and advanced problem solving. Takes pride in building relationships and offering employee mentorship and guidance. An individual with a leadership mentality and a personal passion for helping people.
Overview
11
11
years of professional experience
Work History
LEAD CUSTOMER SERVICE REPRESENTATIVE
Budget Rent a Car System Inc
05.2016 - 02.2023
- Led team of associates to process rental transactions, overcome objections in sales process, and build customer relationships
- Designed, implemented, and disseminated unique sales approach within confines of set dialogue and strategy
to achieve proven success and year over year revenue growth - Responsible for orientation and training of newly hired employees
- Resolved concerns with products or services to help with retention and drive sales
- Personally responded to escalated customer issues and complaints for optimal resolution
- Monitored internal performance metrics and coached goal achievement
CUSTOMER SERVICE REPRESENTATIVE
Budget Rent a Car System Inc
08.2013 - 05.2016
- Determine customer needs by responding and resolving customer inquiries and complaints
- Efficiently process car rental reservations and live rental contracts
- Met and exceeded monthly sales targets using company provided dialogue and processes
PHARMACY TECHNICIAN
Med-Fast Pharmacy
01.2012 - 02.2013
- Technician responsible for overseeing shipping department of mail order division
- Tasked to determine most cost and time effective method for delivery of customer medications and medical supplies
- Ensured order accuracy, proper packaging, receipt by determined carrier, and delivery confirmation
Education
Bachelor of Science - Economics, Business
Penn State
World Campus05.2022
Skills
- Problem Solving
- Communication
- Time Management
- Team Leadership
- Creative Solutions
- Performance Tracking and Evaluations
- Team Member Training
- Work Prioritization
- Call Management
- Complaint Handling
Awards
- Avis Budget Group 2014 Best in Class winner for position's top salespeople
- 4x CEO Award recipient for most excellent customer service team
Timeline
LEAD CUSTOMER SERVICE REPRESENTATIVE
Budget Rent a Car System Inc
05.2016 - 02.2023
CUSTOMER SERVICE REPRESENTATIVE
Budget Rent a Car System Inc
08.2013 - 05.2016
PHARMACY TECHNICIAN
Med-Fast Pharmacy
01.2012 - 02.2013
Bachelor of Science - Economics, Business
Penn State
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