Brandon Smith
Chicago,IL
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills
Overview
8
8
years of professional experience
Work History
Event Manager, Caption, Bartender, Tasting Server
Paramount Events
04.2022 - Current
- Managed cross-functional teams including chefs, servers, and logistics staff to ensure smooth and efficient event execution.
- Supervised event staff to deliver professional, prompt, and courteous service.
- Successfully managed and led team to ensure seamless event execution and customer satisfaction.
- Oversaw on-site event operations, resolving last-minute issues quickly to maintain high service standards.
- Assisted in leading client tastings to ensure efficient and timely service flow.
Floor Manager, Bartender
Eden
04.2022 - 12.2024
- Managed team of up to 10 employees to maintain smooth-running operations of restaurant floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Lead bar/barista on weekend brunch shifts, ensuring drinks were executed and prepared properly.
- Help with inventory and maintain overall cleanliness of bar on a week to week basis.
Project and Operations Manager
Windfree Solar
11.2020 - 03.2022
- Assessed project parameters and milestones to furnish status reports and address delays or constraints.
- Monitored project availability and costs to optimize resource utilization.
- Interacted with clients throughout projects to present updates, incorporate feedback, and redirect concerns.
Front Desk Receptionist
FItness Formula Club
06.2019 - 12.2020
- Greeted, assisted, and directed visitors in a pleasant and professional manner.
- Protected confidential guest and business information.
- Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff.
Event Manager, Caption, Bartender, Tasting Server
Paramount Events
07.2017 - 06.2019
Education
University of Kansas
Lawrence, KSDepaul University
Chicago, ILSkills
- Guest Relations
- Team Leadership and Supervision
- Toast POS
- Bar and Barista Knowledge
- Time Management
- Conflict Resolution
- Inventory Control
- Staff Training & Development
Timeline
Event Manager, Caption, Bartender, Tasting Server
Paramount Events
04.2022 - Current
Floor Manager, Bartender
Eden
04.2022 - 12.2024
Project and Operations Manager
Windfree Solar
11.2020 - 03.2022
Front Desk Receptionist
FItness Formula Club
06.2019 - 12.2020
Event Manager, Caption, Bartender, Tasting Server
Paramount Events
07.2017 - 06.2019
Depaul University
University of Kansas
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