Brandon Smith
Beaverton,OR
Summary
Dedicated and results-driven communications professional with a strong academic background in communications studies. Adept at crafting compelling narratives, fostering effective interpersonal connections, and delivering messages that resonate with diverse audiences.
Overview
4
4
years of professional experience
Work History
Security Operations Manager
Intercon Security
08.2024 - Current
- Oversaw daily operations of security team, ensuring adherence to company (Nike WHQ) policies and procedures.
- Collaborated with Beaverton law enforcement agencies to coordinate responses during security incidents.
- Maintained detailed records of all security-related events, providing valuable data for future risk assessments and strategic planning initiatives for Nike WHQ.
Housing/Shelter Advocate
Family Resources
12.2023 - Current
- Provide comprehensive trauma-informed and survivor-centered services to child witnesses/survivors of domestic violence, sexual assault, and other violent crimes residing at the shelter, including case management, immediate shelter, related supportive services, and emotional support.
- Independently managed and maintained shelter facilities, ensuring a clean, safe, and welcoming environment for clients through regular upkeep, repairs, and adherence to safety protocols.
- Offer emotional support and crisis intervention to callers on the 24-hour crisis line, participate in the 12-hour in-call shelter backup rotation, and maintain reliable transportation for clients if needed.
- Accurately documented and maintained detailed data for nonprofit donors, ensuring compliance with strict reporting requirements and contributing to the transparency and accountability of shelter operations.
Coffee House Manager
Cool Beanz Coffee House
03.2022 - Current
- Spearheaded daily operations of a bustling coffee house, overseeing staff scheduling, training, and performance management to deliver exceptional customer service and ensure a positive customer experience.
- Developed and executed innovative marketing strategies, driving foot traffic and customer engagement, and consistently exceeding monthly sales targets.
- Implemented streamlined operational processes, enhancing workflow efficiency, and optimizing resource allocation, leading to improved staff productivity and heightened customer satisfaction.
Education
Bachelor Arts - Communication Studies and Arts in Entertainment Media
Augustana College
Rock Island, IL04.2021
Skills
- Google Workspace, Microsoft Office, Microsoft Teams, Excel, Java, and PowerPoint
- Intermediate Japanese: Comprehension of hiragana, katakana, and kanji
- De-escalation and Crisis Management
Timeline
Security Operations Manager
Intercon Security
08.2024 - Current
Housing/Shelter Advocate
Family Resources
12.2023 - Current
Coffee House Manager
Cool Beanz Coffee House
03.2022 - Current
Bachelor Arts - Communication Studies and Arts in Entertainment Media
Augustana College