Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Spiritas

Jacksonville,FL

Summary

Detail-oriented professional with 9+ years of experience in process improvement, training, and technical support within the insurance and customer service industries. Proven ability to analyze workflows, optimize efficiency, and implement scalable solutions. Skilled at cross-team collaboration, problem-solving, and delivering measurable results in fast-paced environments. Seeking to leverage expertise as a Process Analyst to drive operational excellence.

Overview

10
10
years of professional experience

Work History

Learning & Development Champion

Brightway Insurance
06.2021 - Current
  • Developed and delivered training programs to enhance employee performance and process consistency.
  • Evaluated program effectiveness, recommending improvements to boost adoption and reduce knowledge gaps.
  • Maintained training databases to track attendance, performance, and compliance.
  • Collaborated with leadership to align training initiatives with organizational goals.

Agency Support Technician

Brightway Insurance
03.2019 - 06.2021
  • Resolved technical issues and supported agency staff, reducing downtime and boosting productivity.
  • Guided agents through quoting, underwriting, billing, and policy processes, ensuring compliance and accuracy.
  • Developed resources and training materials to address recurring inquiries, improving efficiency and reducing support requests.

Processing Specialist

Brightway Insurance
09.2016 - 03.2019
  • Managed policy servicing, including endorsements, renewals, and updates, ensuring accuracy and compliance.
  • Implemented organization-wide process improvements, documenting procedures to streamline operations.

Personal Lines Licensed Advisor

Brightway Insurance
02.2016 - 09.2016
  • Conducted policy reviews and engaged clients on renewals and coverage, driving retention.
  • Collaborated on process improvements, standardizing procedures for faster and more consistent issue resolution.

Education

Associate of Arts - Psychology

Florida State College
Jacksonville, FL
06-2026

High School Diploma - undefined

Douglas Anderson School of the Arts
Jacksonville, FL
06.2012

Skills

  • Process Analysis & Workflow Optimization
  • Learning & Development
  • Customer Engagement Excellence
  • Stakeholder Communication
  • Cross-Functional Collaboration
  • Time & Task Prioritization

Timeline

Learning & Development Champion

Brightway Insurance
06.2021 - Current

Agency Support Technician

Brightway Insurance
03.2019 - 06.2021

Processing Specialist

Brightway Insurance
09.2016 - 03.2019

Personal Lines Licensed Advisor

Brightway Insurance
02.2016 - 09.2016

High School Diploma - undefined

Douglas Anderson School of the Arts

Associate of Arts - Psychology

Florida State College

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