Gage Chamberlain
St. Petersburg,USA
Summary
Quality-focused professional with extensive experience leading teams in Generative AI projects, dedicated to ensuring data accuracy, consistency, and usability to support next-generation technology. Expertise in investigating and diagnosing quality issues, implementing effective solutions, and collaborating with cross-functional teams to elevate overall performance. Proven ability to build consensus and inspire high performance while serving as a trusted partner to clients by delivering actionable feedback and innovative ideas for process improvement. Committed to fostering a culture of excellence and driving the development of user-centric AI knowledge models through meticulous quality oversight and strategic guidance.
Overview
9
9
years of professional experience
Work History
Learning & Development Manager (Trainer)
Innodata Inc.
11.2024 - Current
- Designed, developed, and delivered training materials and quick-reference guides for Language Specialists and Generative AI Associates, ensuring accuracy, compliance, and readiness for client and internal audits
- Led onboarding training sessions and project team sessions and adapted guidelines to meet diverse learner needs
- Collaborated with Team Leads & Quality Managers to address performance gaps through targeted coaching and shadowing programs
- Managed and coached Quality & Policy Experts on the use of audit tools and systems, partnering with the reporting team to ensure accurate quality data tracking across all projects
- Aggregated feedback on audit tool functionality, and worked with clients to improve processes and systems
- Collaborated regularly with the client to ensure guideline clarity, training alignment, and quality expectations were consistently met
- Managed and executed key client-account projects recognized for exceeding quality benchmarks and achieving superior performance results.
Quality & Policy Expert
Innodata Inc.
07.2024 - 11.2024
- Audited annotated data to ensure accuracy, consistency, and compliance with project-specific guidelines
- Served as primary point of contact for annotators’ guideline questions, providing timely clarification to maintain alignment and reduce error rates
- Conducted 1:1 shadowing and coaching sessions with annotators, offering targeted feedback to improve quality and efficiency
- Developed, updated, and maintained comprehensive documentation outlining quality auditing processes and best practices
- Analyzed audit trends to identify recurring quality issues and collaborated with Quality Managers to implement corrective actions
- Partnered with cross-functional teams to refine guidelines, ensuring clarity, usability, and alignment with evolving project requirements
Generative AI Associate
Innodata Inc.
04.2024 - 07.2024
- Provided thought leadership on how the next generation of generative AI should think and write
- Created training data sets for AI models that help the models improve fluency, coherence, and voice
- Spearheaded RLHF (reinforcement learning through human feedback) and fine-tuning training data sets for AI as needed
- Annotated data to help AI models align to human values
- Created and adhered to the rule book on how AI should respond to human queries
- Analyzed and improved the grammar, syntax, and sentence structure of both expert-generated training data as well as AI model-generated text to ensure it adhered to linguistic rules and conventions
- Collaborated closely with cross-functional teams, including data scientists, researchers, and software engineers, to refine and iterate on the AI models
Office Manager
Gulf and Bay Marine Enterprises
02.2022 - 06.2023
- Facilitated daily communication between independent contractors and clients, ensuring exceptional service delivery
- Developed and maintained detailed spreadsheets for information and reports, contributing to accurate and efficient business operations
- Collaborated with marine enterprises specializing in different areas to provide comprehensive boating services for our clients
- Assisted with the design, estimation, and implementation of dock building projects, contributing to successful project outcomes
Office Manager
Gulf Beaches Grooming
02.2020 - 02.2022
- Implemented and enforced a comprehensive office policy to prioritize client safety and mitigate workplace risks effectively
- Cultivated strong relationships with key animal specialists, including veterinarians, trainers, and groomers, fostering a trusted community for our clients
- Provided exceptional guidance and leadership to drive employee performance and job satisfaction
- Optimized office systems, procedures, and policies to elevate client services and foster a collaborative work environment
ESL Teacher
DaDaABC
02.2018 - 09.2018
- Developed customized lesson plans and teaching materials to meet the diverse needs of students, incorporating cultural elements for an enhanced learning experience
- Fostered an immersive and engaging environment that maximized student participation and enthusiasm for learning
- Regularly assessed student progress and actively communicated feedback to parents, ensuring a collaborative approach to each student's educational journey
Teaching Assistant
Purdue University Fort Wayne
01.2017 - 05.2018
- Improved academic performance by educating students on effective studying strategies
- Enhanced the learning experience by supporting professors in curriculum development and student evaluation
- Customized classroom activities and lessons to meet individual student needs and accommodate diverse learning styles
Education
Bachelor of Science - Communication Sciences and Disorders
Purdue University Fort Wayne
Fort Wayne, IN05-2018
High School Diploma - undefined
Bishop Luers High School
Fort Wayne, IN01-2014
Skills
- Generative AI data annotation, quality auditing, curriculum design, training program development, onboarding facilitation, instructional delivery, team coaching, mentorship, performance management, client relationship management, calibration, process improvement, cross-functional collaboration, guideline creation, refinement & enforcement, conflict resolution, problem-solving, cultural awareness, Microsoft Office Suite, Learning Management Systems (LMS), quality audit tools, data analysis, report generation, documentation development, audit readiness, workflow optimization, performance tracking systems, online collaboration platforms (MS Teams, Zoom)
Timeline
Learning & Development Manager (Trainer)
Innodata Inc.
11.2024 - Current
Quality & Policy Expert
Innodata Inc.
07.2024 - 11.2024
Generative AI Associate
Innodata Inc.
04.2024 - 07.2024
Office Manager
Gulf and Bay Marine Enterprises
02.2022 - 06.2023
Office Manager
Gulf Beaches Grooming
02.2020 - 02.2022
ESL Teacher
DaDaABC
02.2018 - 09.2018
Teaching Assistant
Purdue University Fort Wayne
01.2017 - 05.2018
High School Diploma - undefined
Bishop Luers High School
Bachelor of Science - Communication Sciences and Disorders
Purdue University Fort Wayne