Brandon Stanley
Cincinnati,OH
Summary
Dynamic professional with a proven track record at Quan Hapa, enhancing customer satisfaction and sales through efficient operations and innovative menu development. Expert in complaint handling and staff training, demonstrating exceptional leadership and guest relations skills. Achieved significant improvements in team performance and operational efficiency.
Overview
9
9
years of professional experience
Work History
FOH Manager
Quan Hapa
01.2020 - Current
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
Warehouse Worker
Heidleberg Distribution
03.2019 - 01.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Warehouse Worker
Tui Products
04.2018 - 02.2019
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Lead Server
Primanti Bros
05.2015 - 03.2018
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Education
General -
Mohawk High School
Bessemer, PA06.2009
Skills
- Scheduling Staff
- Complaint Handling
- Guest Relations
- Conflict Resolution
- Training and mentoring
Timeline
FOH Manager
Quan Hapa
01.2020 - Current
Warehouse Worker
Heidleberg Distribution
03.2019 - 01.2020
Warehouse Worker
Tui Products
04.2018 - 02.2019
Lead Server
Primanti Bros
05.2015 - 03.2018
General -
Mohawk High School
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