Brandon Staples
Burtonsville,MD
Summary
Experienced automotive service leader with over 7 years in high-volume dealerships. Expertise in optimizing workflows, training staff, and managing B2B relationships. Focused on enhancing operational efficiency and driving customer satisfaction for individual and commercial fleet clients.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Senior Service Advisor
Koons Ford
Silver Spring, USA
01.2019 - Current
- Lead daily service center operations, managing workflow, scheduling, and technician coordination in a high-volume environment.
- Serve as a primary point of contact for fleet account clients, ensuring timely maintenance, accurate service documentation, and minimal vehicle downtime.
- Coordinate service needs for commercial and fleet vehicles, balancing operational priorities with client expectations.
- Train and onboard incoming service advisors, reinforcing service standards and improving team productivity.
- Consult with customers and business clients on repair options, warranty coverage, and cost-effective solutions to support retention and revenue growth.
- Collaborate with technicians to ensure accurate diagnostics and high-quality service delivery across both retail and fleet vehicles.
- Monitor service performance metrics and customer satisfaction scores to improve operational efficiency and strengthen long-term client relationships.
Branch Manager
Enterprise Rent-A-Car
Crofton, USA
01.2017 - 01.2019
- Supported branch performance through business-to-business (B2B) sales efforts, developing relationships with large business accounts and local fleet clients.
- Assisted with management of commercial and fleet rental accounts, ensuring timely vehicle availability and high service standards.
- Managed daily branch operations including customer service, transactions, and staff coordination.
- Analyzed sales performance and client needs to identify opportunities for revenue growth and account expansion.
- Implemented operational improvements that increased customer satisfaction and strengthened business client retention.
Automotive Sales Assistant Manager
Eastern Motors
Laurel, USA
01.2016 - 01.2017
- Supervised and coached a sales team to meet performance targets and expand customer base.
- Supported sales strategy, promotions, and showroom operations to increase vehicle sales.
- Partnered with finance and management teams to structure customer-focused sales agreements.
Earlier Leadership Roles
Comcast & Emerge Inc.
Baltimore, Maryland
01.2012 - 01.2017
- Supervised field teams, managed performance metrics, resolved complex customer issues to enhance service quality.
- Directed operational processes and service delivery, optimizing scheduling for improved operational effectiveness.
Education
B.A. - Interdisciplinary Studies
Salisbury University
Salisbury , MD 08.2005 - 12.2010
Skills
- Customer experience management
- Client relationship management
- B2B sales
- Sales strategy
- Operations leadership
- Team training & development
- Performance metrics
- Workflow optimization
- Service scheduling
- Inventory coordination
- Problem resolution
- Business account support
Timeline
Senior Service Advisor
Koons Ford
01.2019 - Current
Branch Manager
Enterprise Rent-A-Car
01.2017 - 01.2019
Automotive Sales Assistant Manager
Eastern Motors
01.2016 - 01.2017
Earlier Leadership Roles
Comcast & Emerge Inc.
01.2012 - 01.2017
B.A. - Interdisciplinary Studies
Salisbury University
08.2005 - 12.2010