Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Steck

Rainbow City,AL

Summary

Dynamic and motivated data entry professional with 3 years of experience in insurance, retail, and customer service database platforms. Self-directed, skilled in multi-tasking and able to perform in high-level stress situations that require meeting deadlines. Proficient with meeting deadlines, exceeding expectations, and utilizing Microsoft Office programs.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Sagility
Rainbow City, AL
10.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Customer Service Representative

Micro Data Systems
Rainbow City, AL
04.2023 - 09.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Insurance Agent

US Standard Insurance
Canton, GA
04.2021 - 03.2023
  • Prepared reports on individual names to summarize relationship history, payment history, and insurance history for their homes and vehicles
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Detected flaws in customer and account data, resolving issues and communicating with supervisors.
  • Located information contained in files to meet requests by supervisors and other departments.
  • Remained focused for lengthy periods to accurately perform work with adequate speed.
  • Collected and organized information for entry, prioritizing entries to increase efficiency.

Inventory Scanner

Czarnowski
Austell, GA
11.2018 - 03.2020
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Successfully scanned all inventory in the company database, coming and going to different shows to ensure product accuracy.
  • Successfully cross-trained in the shipping/receiving department inputting all information onto spreadsheets for products coming and going.
  • Aided in the audio and visual department inputting data and checking for flaws to ensure all equipment was working properly without damage.
  • Worked with logistics coordinators ensuring that the products arrived to shows safely, effectively, and punctually.

Assembly Line Worker

Philips Respironics
Kennesaw, GA
05.2016 - 03.2018
  • Checked position and alignment of each component to prevent errors and minimize materials waste.
  • Followed outlined specifications to implement effective assembly plans.
  • Compared parts to stock lists and material parameters to check compliance and identify non-conforming parts.
  • Sampled and tested final products to check conformance with production tolerances.
  • Performed hand-finishing of final products after assembling component parts for items.
  • Kept work area clean, neat and organized to prevent accidents, mishaps and misplaced tools.
  • Analyzed project specifications and other instructions prior to job start to ascertain all tasks and determine completion dates.

Dunkin' Donuts Crew Member

Dunkin' Donuts
Kennesaw, GA
01.2015 - 03.2016
  • Successfully communicated with all team members to navigate job duties and complete daily tasks.
  • Successfully inventoried and stocked all merchandise neatly and effectively
  • Cohered to all rules pertaining to food temperatures other regulations
  • Maintained a clean working environment to stay up to code for our establishment

Warehouse Associate

Systems Distributors Inc.
Norcross, GA
05.2006 - 12.2011
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Kept warehouse clean and organized to maximize team efficiency and productivity.
  • Maintained accurate inventory records to provide data for use in audits and completion of order requests
  • Transferred inventory to and from target destinations using forklifts and other transportation vehicles.
  • Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.

Education

Massage Therapy License - Massage Therapy

Atlanta School of Massage
Dunwoody, GA

High School Diploma -

Carlton J. Kell High School
Marietta, GA

Skills

  • Verifying data accuracy
  • Spreadsheet management
  • Ability to type 80 wpm
  • Meticulous attention to detail
  • Communication
  • Multitasking and Prioritization
  • Self Oriented
  • Time management

Timeline

Customer Service Representative

Sagility
10.2023 - Current

Customer Service Representative

Micro Data Systems
04.2023 - 09.2023

Insurance Agent

US Standard Insurance
04.2021 - 03.2023

Inventory Scanner

Czarnowski
11.2018 - 03.2020

Assembly Line Worker

Philips Respironics
05.2016 - 03.2018

Dunkin' Donuts Crew Member

Dunkin' Donuts
01.2015 - 03.2016

Warehouse Associate

Systems Distributors Inc.
05.2006 - 12.2011

Massage Therapy License - Massage Therapy

Atlanta School of Massage

High School Diploma -

Carlton J. Kell High School

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Brandon Steck