Brandon Steiner
Kokomo,IN
Summary
Dynamic manager with a proven track record at Golf Galaxy, excelling in customer service and team leadership. Skilled in optimizing operations and enhancing efficiency, I foster strong relationships and drive staff development. My attention to detail and effective communication ensure a positive environment, consistently achieving high customer satisfaction and operational success.
Overview
10
10
years of professional experience
Work History
Manager
Ralphy' Pizza, Golf & Bowling
Kokomo, IN
07.2025 - 08.2026
- Supported daily operations across pizza kitchen, golf attractions, and bowling lanes to keep guest flow smooth.
- Trained team members on customer service, food handling, and venue procedures to support consistent service.
- Tracked inventory for food, beverages, and supplies and placed orders to prevent shortages.
Bindery Operator
Shearer Printing and Office Solutions
Kokomo, IN
10.2021 - 11.2024
- Operated bindery equipment to cut, fold, collate, and finish printed materials with consistent accuracy.
- Inspected finished jobs for quality, alignment, and order before packaging for delivery.
- Set up binding machines, guillotines, and folder equipment for varied production runs.
- Loaded paper stock and supplies to maintain smooth workflow across bindery operations.
- Performed routine machine cleaning and basic maintenance to reduce downtime and support equipment reliability.
- Tracked job specifications to ensure each order matched customer requirements and production tickets.
- Sorted, counted, and assembled printed pieces for binding, padding, and final finishing processes.
- Communicated production issues promptly to keep schedules on track and minimize rework.
- Prepared finished books for shipping by wrapping or packing books and stacking boxes on pallets.
- Lubricated, cleaned and performed minor repairs to machine parts to keep machines in working condition.
- Used large-volume hand machine punch and staplers to punch holes into paper sheets.
- Used cutting and trimming machines to trim edges of books to appropriate size.
- Completed routine maintenance tasks on bindery equipment to prolong its lifespan and minimize unexpected downtime due to repairs or malfunctions.
- Contributed to overall team success by stepping into different roles when needed, showcasing flexibility and teamwork skills.
- Provided exceptional customer service by promptly addressing any concerns or questions related to ongoing projects.
- Assisted in training new employees on proper machine operation, safety protocols, and company procedures.
- Developed strong relationships with coworkers through open communication channels and problem-solving collaboration efforts.
- Optimized production quality with thorough inspection of finished products for defects or errors.
- Maintained a clean, organized work environment to promote productivity and prevent accidents or injuries.
- Maintained continuous bindery machine functionality by adjusting rounding forms and creasing rams to meet job specifications.
Security Assistant
Beall's Outlet
Bradenton, FL
01.2020 - 04.2020
- Monitored security alerts and escalated suspicious activity for timely incident response.
- Investigated security incidents, documenting findings and supporting corrective actions.
- Coordinated with store operations and loss prevention teams on risk mitigation efforts.
- Reviewed CCTV footage to validate incidents and support internal investigations.
- Maintained security reporting, ensuring accurate records of incidents and response actions.
- Educated employees on cybersecurity awareness through training sessions, significantly reducing instances of human error-related breaches.
- Led response to security incidents with professionalism and discretion, minimizing impact and restoring operations swiftly.
- Monitored store floor for suspicious activity and safety concerns.
- Reviewed surveillance footage to support loss prevention investigations.
- Documented incidents accurately and escalated issues to management.
- Checked entrances and exits to deter theft and unauthorized access.
- Coordinated with associates to resolve security-related concerns quickly.
- Maintained confidential records for incidents, reports, and follow-up actions.
- Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.
- Collaborated with law enforcement agencies to share information and improve overall security efforts.
- Patrolled assigned areas regularly to detect and deter any suspicious activity or unauthorized personnel on the premises.
- Monitored CCTV systems to detect suspicious activities and prevent potential threats.
Manager
Golf Galaxy
Sarasota, FL
09.2016 - 10.2019
- Resolved customer concerns quickly, maintaining positive store reputation and repeat business.
- Coordinated scheduling and labor allocation to balance coverage with business demand.
- Implemented process improvements that increased efficiency across front-end and backroom workflows.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
Bachelor of Science - Sports Marketing And Management
Indiana University, Bloomington
Bloomington, INSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Relationship building
- Customer relationship management (CRM)
- Marketing
- Clear communication
- Safety procedures
- Effective communication
- Adaptability and flexibility
- Positive attitude
- Attention to detail
- Professional and courteous
- Good judgment
Accomplishments
Member of the PGA of America October 2001 - October 2019
Timeline
Manager
Ralphy' Pizza, Golf & Bowling
07.2025 - 08.2026
Bindery Operator
Shearer Printing and Office Solutions
10.2021 - 11.2024
Security Assistant
Beall's Outlet
01.2020 - 04.2020
Manager
Golf Galaxy
09.2016 - 10.2019
Bachelor of Science - Sports Marketing And Management
Indiana University, Bloomington