Tekiera Cooper
North Lauderdale ,FL
Summary
Dynamic Customer Service Representative with a proven track record at Liveops for enhancing customer satisfaction and streamlining processes. Excelled in complaint resolution and leveraging Microsoft Office to optimize performance. Known for exceptional verbal communication and decision-making skills, consistently achieving service goals with a focus on impactful achievements.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Liveops
Fort Lauderdale , FL
03.2022 - 11.2024
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Customer Service Representative
Palco Telecom
Fort Lauderdale , FL
07.2020 - 02.2022
- Prioritized and organized tasks to efficiently accomplish service goals.
- Updated and maintained databases with current information.
- Completed day-to-day duties accurately and efficiently.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Customer Service Representative
Windstar Cruises
Miami , FL
02.2018 - 01.2020
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Conducted regular follow-up calls with customers after resolving their issues.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
GED -
Atlantic Technical College
Pompano Beach, FL02-2014
Skills
- Member account management
- Account updating
- Decision-making
- Complaint resolution
- Verbal and written communication
- Multi-task management
- Microsoft Excel
- 10-key
- Data collection
- Microsoft office expertise
Timeline
Customer Service Representative
Liveops
03.2022 - 11.2024
Customer Service Representative
Palco Telecom
07.2020 - 02.2022
Customer Service Representative
Windstar Cruises
02.2018 - 01.2020
GED -
Atlantic Technical College
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