Molly Black
Norman,AR
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Prime Air Care
10.2024 - Current
- Maintain customer accounts and record account information
- Effectively managed appointment schedules
- Implemented a structured follow-up call process that improved client retention
- Provided excellent customer service by exceeding client expectations
- Answered customer telephone calls promptly to avoid on-hold wait times
- Managed a complex multi-line phone system
Esthetician
Turtle Cove Spa
05.2022 - Current
- Developed meaningful relationships with clients
- Utilized excellent communication skills when interacting with clients
- Assisted clients with product selection
Cashier
OK Cafe
09.2023 - 09.2024
- Provided excellent customer service by greeting customers and providing efficient service
- Developed strong customer relationships to support satisfaction and loyalty
- Proficient in processing cash transitions accurately and efficiently
Server/ Cashier
Chicollos Food Emporium
07.2021 - 06.2023
- Facilitated training for new employees
- Proficient in using digital menu systems and tablets for order taking and menu updates.
- Provided excellent customer service by greeting customers and providing efficient service
- Proficient in processing cash, credit, and debit transactions accurately and efficiently.
Front Desk Receptionist
Mountain Harbor Resort and Spa
05.2020 - 07.2021
- Experienced in operating various POS systems and software for transaction processing.
- Strong ability to engage with customers, resolve issues, and enhance their shopping experience.
- Familiarity with point-of-sale systems and other technology is essential for smooth operations
Server/Cashier
El Diamante Mexican Restaurant
06.2019 - 05.2020
- Able to juggle multiple tasks simultaneously, such as scanning items, processing payments, and engaging with customers
- Strong ability to engage with customers, resolve issues, and enhance their experience
- Skilled in identifying customer needs and providing appropriate solutions
Education
Technical Certificate - Esthetics
University of Arkansas Rich Mountain
Mena, AR02.2022
High School Diploma -
Caddo Hills High School
Norman, AR05.2021
Skills
- Customer service
- Account management
- Appointment scheduling
- Data entry
- Call handling
- Microsoft Office Suite
- Multi-line telephone operations
- Effective communication
- Sales
- Customer account management
- Customer relationship management
- Client retention strategies
- Call center experience
- Call triaging
- Member account management
- CRM system proficiency
- Spreadsheets
Timeline
Customer Service Representative
Prime Air Care
10.2024 - Current
Cashier
OK Cafe
09.2023 - 09.2024
Esthetician
Turtle Cove Spa
05.2022 - Current
Server/ Cashier
Chicollos Food Emporium
07.2021 - 06.2023
Front Desk Receptionist
Mountain Harbor Resort and Spa
05.2020 - 07.2021
Server/Cashier
El Diamante Mexican Restaurant
06.2019 - 05.2020
Technical Certificate - Esthetics
University of Arkansas Rich Mountain
High School Diploma -
Caddo Hills High School