Robin Beal
LOVELAND,OH
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty and trust in the brand.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Verizon Wireless
03.2022 - 12.2025
- Responded to customer requests for products, and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Effectively working with limited supervision.
- Upholding Verizon's commitment to transparency and integrity.
- Excellent time management skills.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Auveco
06.2002 - 04.2020
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed timely and effective replacement of damaged or missing products.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
- Identified and resolved discrepancies and errors in customer accounts.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
Brookville High School
BrookvilleSkills
- Account updating
- Complaint resolution
- Scheduling
- Creative problem solving
- Product education
- Office equipment proficiency
- Team collaboration
- Technical troubleshooting
- Client relations
- Data entry
- Product and service solutions
- Member account management
- Time management
- Customer education
- Data collection
- Tracking complaints
- Microsoft outlook
- Product promotion
- Opening and closing accounts
- Relationship building
- Payment processing
- Order fulfillment
- Order processing
- Complaint handling
- Account management
- Refund management
- Problem-solving
- Positive and professional
- Customer service
- Calm demeanor
- Punctuality and reliability
- Multitasking and organization
- Multi-task management
- Paperwork processing
- Active listening
- System implementation
- Product knowledge
- Appointment scheduling
- Inbound and outbound calling
- Professional telephone demeanor
- Call escalation
Timeline
Customer Service Representative
Verizon Wireless
03.2022 - 12.2025
Customer Service Representative
Auveco
06.2002 - 04.2020
High School Diploma -
Brookville High School