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Brandon Stotts
Tampa,FL
Summary
Certified Technical Support Specialist with a proven track record at PebbleHost LLC, enhancing system reliability and customer satisfaction. Skilled in technical troubleshooting and fostering client independence, I excel in performance optimization and remote assistance. My collaborative approach and safety awareness have significantly contributed to operational excellence and client well-being. Qualified Advanced Technical Support Specialist with 4 years of helpdesk and customer service experience. Provides comprehensive System Administration support. Great with helping customers by identifying issues and executing streamlining steps to effectively resolve technical issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Direct Support Specialist
Phoenix LLC
01.2023 - 01.2024
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe, and well-organized patient environment.
Warehouse
Amazon
01.2020 - 01.2023
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
Technical Support Specialist
PebbleHost LLC
01.2019 - 01.2020
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Troubleshot failed drives, warnings and unscheduled reboots.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Provisioned new software and hardware for use, following established security policies.
System Administrator
CraftiGames LLC
01.2017 - 01.2019
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Provisioned new software and hardware for use, following established security policies.
- Provided quality assurance testing for pre-release software through alpha and beta cycle development channels.
- Coordinated with other engineers to evaluate and improve software and hardware interfaces.
Education
High School Diploma -
Adair County High School
Columbia, KY01-2019
Skills
- Performance Optimization
- Remote Technical Assistance
- Desktop Component Repair
- Technical Troubleshooting
- Activity Planning
- New program installations
- Technical solution development
- Infrastructure upgrading
- Performance Testing
- Safety awareness
Certification
- Google Support Specialist
- Google IT Support Professional
Software Engineering
Currently pursuing a Bachelor's degree in Information Technology, I am passionate about software engineering and eager to apply my knowledge in real-world settings. My studies focus on software development, systems analysis, and database management, and I have gained hands-on experience through various projects and teamwork. I actively seek opportunities to enhance my skills and stay updated with industry trends, making me well-prepared for a career in tech.
Software
CSS
Java
Python
Timeline
Direct Support Specialist
Phoenix LLC
01.2023 - 01.2024
Warehouse
Amazon
01.2020 - 01.2023
Technical Support Specialist
PebbleHost LLC
01.2019 - 01.2020
System Administrator
CraftiGames LLC
01.2017 - 01.2019
High School Diploma -
Adair County High School
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