Brandon Strickland
Louisville,KY
Summary
Dynamic owner/operator with a proven track record at Solid Rock Home Improvement, excelling in operations management and customer service. Enhanced customer satisfaction through effective communication and high-quality service delivery. Skilled in QuickBooks for budget development and inventory management, fostering strong relationships to drive business growth.
Overview
13
13
years of professional experience
Work History
Owner/Operator
Solid Rock Home Improvement
06.2018 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Coordinated appointment schedules for both new and returning customers.
- Utilized QuickBooks for monitoring business expenditures.
- Performed regular assessments of tool and supply inventory.
Remodeler
Rich’s Flooring and Remodeling
03.2013 - 06.2018
- Utilized advanced tools and equipment to complete complex remodeling projects with precision and speed.
- Maintained safe work environments by adhering to proper safety protocols and conducting regular inspections of job sites.
- Delivered top-notch tiling work for bathroom remodels that enhanced both appearance and functionality of the space.
- Continuously educated myself on industry trends and best practices to provide clients with innovative solutions and stay ahead of the competition.
- Worked with employees to manage projects from design to completion.
Area Manager
Powerwash Service of Ky Inc
09.2012 - 06.2018
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Utilized QuickBooks for comprehensive business accounting and bookkeeping.
- Executed successful sales strategies for both commercial and residential real estate.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
Education
High School Diploma -
Waggener High School
Louisville, KY05.2012
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Operations oversight
- Inventory management
- Relationship management
- Budget development
- Strong work ethic
- Decision-making
- Dependable and reliable
- Customer service
Timeline
Owner/Operator
Solid Rock Home Improvement
06.2018 - Current
Remodeler
Rich’s Flooring and Remodeling
03.2013 - 06.2018
Area Manager
Powerwash Service of Ky Inc
09.2012 - 06.2018
High School Diploma -
Waggener High School