Brandon Sutter
Nashville,TN
Summary
Self-Motivated to Serve others with an abiding sense of empathy, understanding, and humility. Very relatable to people from all walks of life. Passionate about the spiritual, physical, and medical needs for Others.
Overview
4
4
years of professional experience
Work History
Guest Services Coordinator
Sober Living Of America
10.2022 - 10.2023
- Enhanced guest satisfaction by efficiently addressing and resolving concerns in a timely manner.
- Streamlined Intake and Discharge processes for improved guest experiences.
- Coordinated with Program Director to ensure rooms were prepared promptly and met quality standards.
- Assisted guests with immediate needs (Spiritual, Medical, Food, etc.)
- Coordinated spiritual meetings and discussion groups.
- Coordinated group outings and activities.
- Completed daily progress notes to create a proper growth track for each Guest.
Server
Kat'z Deli
04.2020 - 08.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Discipleship
Victory Family Recovery Program
06.2019 - 03.2020
- Participated in daily prayer and Bible Studies to improve spiritual growth.
- Practiced reaching out to the public with my testimony
- Participated in service work with other disciples throughout the city of Houston
- Participated in Christ- Centered activities to improve moral standards and character building.
Education
High School Diploma -
Hastings High School
Houston, TX08.2010
Skills
- Implementing Policies
- Check-In Procedures
- Customer Service Standards
- Guest Relations
- Schedule Setting
- Guest Accommodations
- Conflict Management
- Adjusting Schedules
- Interpersonal skills
- Generating Reports
- Attention to detail
- Empathy and understanding
- Active listening
Timeline
Guest Services Coordinator
Sober Living Of America
10.2022 - 10.2023
Server
Kat'z Deli
04.2020 - 08.2022
Discipleship
Victory Family Recovery Program
06.2019 - 03.2020
High School Diploma -
Hastings High School
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