Oracle: OPERA
Maxwell Schneider
Hospitality Professional
Tucson,AZ
Summary
Organized Guest Services professional with 8 years of experience in the hospitality industry. Successful at creating and maintaining long-term, individualized relationships with clients and working cross-functionally for efficient client services and management. Offering comprehensive understanding of hotel property management systems, creative, constructive management and exemplifying excellent customer service.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Guest Services Rep-Lead
Canyon Ranch Wellness Resort
01.2020 - 12.2022
- Streamlined complaint resolution process, decreasing escalated issues by 30%.
- Implemented guest service improvements, increasing guest retention by 8%.
- Trained and integrated 5 new hires, enhancing staff efficiency by 20%, which reduced average guest check-in/out time by 6 minutes.
Bellperson & Valet
El Conquistador Hilton Resort
01.2018 - 02.2020
- Managed up to 250 guest check-ins/check-outs daily, increasing guest satisfaction targets by 7%.
- Enhanced guest experience by providing personalized services to 300 guests daily, leading to a 10% improvement in guest satisfaction ratings.
- Proactively addressed potential operational bottlenecks by suggesting improvements in decreasing complaints by 5%.
Fine Dining Server
Skyline Country Club
03.2015 - 10.2016
- Led a section of 10+ tables daily, efficiently prioritizing tasks which resulted in a 15% increase in table turnover during high volume hours.
- Worked closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
- Trained new servers on fine dining etiquette and company standards, improving overall team performance.
Education
Bachelor of Science - Hotel Management
Northern Arizona University
Flagstaff, AZ12.2023
Associate of Science - Hotel, Motel, And Restaurant Management
Pima Community College
Tucson, AZ 05.2001 -
Skills
Guest Relations
References
References Available upon request.
Software
Book4Time
Revinate
Microsoft Office Suites
Amadeus
Cvent
Timeline
Guest Services Rep-Lead
Canyon Ranch Wellness Resort
01.2020 - 12.2022
Bellperson & Valet
El Conquistador Hilton Resort
01.2018 - 02.2020
Fine Dining Server
Skyline Country Club
03.2015 - 10.2016
Associate of Science - Hotel, Motel, And Restaurant Management
Pima Community College
05.2001 -
Bachelor of Science - Hotel Management
Northern Arizona University
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