Oracle: OPERA
Maxwell Schneider
Hospitality Professional
Tucson,AZ
Summary
Organized Guest Services professional with 8 years of experience in the hospitality industry. Successful at creating and maintaining long-term, individualized relationships with clients and working cross-functionally for efficient client services and management. Offering comprehensive understanding of hotel property management systems, creative, constructive management and exemplifying excellent customer service.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Guest Services Rep-Lead
Canyon Ranch Wellness Resort
01.2020 - 12.2022
- Streamlined complaint resolution process, decreasing escalated issues by 30%.
- Implemented guest service improvements, increasing guest retention by 8%.
- Trained and integrated 5 new hires, enhancing staff efficiency by 20%, which reduced average guest check-in/out time by 6 minutes.
Bellperson & Valet
El Conquistador Hilton Resort
01.2018 - 02.2020
- Managed up to 250 guest check-ins/check-outs daily, increasing guest satisfaction targets by 7%.
- Enhanced guest experience by providing personalized services to 300 guests daily, leading to a 10% improvement in guest satisfaction ratings.
- Proactively addressed potential operational bottlenecks by suggesting improvements in decreasing complaints by 5%.
Fine Dining Server
Skyline Country Club
03.2015 - 10.2016
- Led a section of 10+ tables daily, efficiently prioritizing tasks which resulted in a 15% increase in table turnover during high volume hours.
- Worked closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
- Trained new servers on fine dining etiquette and company standards, improving overall team performance.
Education
Bachelor of Science - Hotel Management
Northern Arizona University
Flagstaff, AZ12.2023
Associate of Science - Hotel, Motel, And Restaurant Management
Pima Community College
Tucson, AZ 05.2001 -
Skills
Guest Relations
Implementing policies
Customer service abilities
Sales Planning
Team Management
Conflict Management
Accounts payable and receivable auditing
References
References Available upon request.
Software
Book4Time
Revinate
Microsoft Office Suites
Amadeus
Cvent
Timeline
Guest Services Rep-Lead
Canyon Ranch Wellness Resort
01.2020 - 12.2022
Bellperson & Valet
El Conquistador Hilton Resort
01.2018 - 02.2020
Fine Dining Server
Skyline Country Club
03.2015 - 10.2016
Associate of Science - Hotel, Motel, And Restaurant Management
Pima Community College
05.2001 -
Bachelor of Science - Hotel Management
Northern Arizona University