Brandon Sutter
Carnation
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
13
13
years of professional experience
Work History
Parts & Service Technician /Technician /Delivery Driver
Issaquah Honda Kubota
11.2021 - 06.2024
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
Maintenance Technician / Assistant Manager
R&R Rentals
10.2011 - 10.2021
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Inspected and maintained equipment to keep items in top working condition.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Boosted overall productivity with timely preventive maintenance on key equipment.
Education
High School Diploma -
Cedarcrest High School
Duvall, WA06.2007
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Customer Service
- Work with Minimal Supervision
- Valid Driver's License
- Punctual and Reliable
- Mechanical abilities
- Troubleshooting skills
- Hand tool knowledge
- Power tool proficiency
- Repair Techniques
- Professional and Courteous
- Heavy Lifting
- Mechanical Aptitude
- Diagnostics expertise
- Equipment Demonstration
Timeline
Parts & Service Technician /Technician /Delivery Driver
Issaquah Honda Kubota
11.2021 - 06.2024
Maintenance Technician / Assistant Manager
R&R Rentals
10.2011 - 10.2021
High School Diploma -
Cedarcrest High School
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