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Service Desk Specialist with 7+ years of inside and field experience analyzing and solving challenging IT issues. Relentless troubleshooter with persistence and customer service orientation to leave no service problem unsolved. Ambitious go-to person thriving under pressure and empathize with and support stressed-out clients.
Agile Technical Support adapts to providing service via phone, email, remote desktop systems and more. Committed to successfully resolving all issues and complaints to support business continuity and operational throughput. Dynamic manager of company-wide technical health and technological integrity.

Driven specialist with experience providing technical support and customer service to end-users. Proven track record of efficiently troubleshooting hardware and software issues, developing user training materials and creating user documentation. Adept in driving user satisfaction and creating long-term relationships with customers. Possesses strong communication and analytical skills. Dedicated professional with experience providing technical support to end users in a corporate environment. Proven track record of resolving complex technical issues quickly and efficiently, while providing excellent customer service. Skilled in troubleshooting hardware and software issues, system maintenance, and network configuration. Adept at training users on new applications and technologies, working with remote users, and staying abreast of new developments in the IT industry. Professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to an organization. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Dynamic IT professional with extensive experience at Kodiak Partners, excelling in IT service management and team leadership. Achieved over 80% first contact resolution while enhancing technical documentation and support processes. Proficient in Active Directory management and passionate about delivering exceptional customer service and innovative solutions. Results-driven Sr. Service Desk Analyst with a proven track record in incident management and remote technical support. Achieved an 80-85% first contact resolution rate while supporting over 5000 users across multiple operational companies.

Collaborative help desk professional with experience in root cause analysis and improvement implementation, dedicated to enhancing the customer experience. Skilled in application support and user management for seamless operations. Experience with Oracle, MyPella, PQM, and Salesforce.

Brandon Sutton

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Sr. Service Desk Technician

Level 2 Representative

Customer Support

Skilled Specialist

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No Degree - Computer Science

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Sr. Service Desk Technician

Level 2 Representative

Customer Support

Skilled Specialist

Monitor

No Degree - Computer Science

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