Brandon Terrell
Columbus,Ohio
Summary
Dynamic healthcare professional with expertise in patient billing and collections, honed at Ohio State Center for Integrative Health. Excel in enhancing patient care through effective communication and collaboration. Proven track record in optimizing revenue cycle processes and maintaining HIPAA compliance. Adept at using IHIS and Microsoft Office to streamline operations and improve patient satisfaction.
Overview
7
7
years of professional experience
Work History
PCA
Ohio State Center for Integrative Health
01.2023 - 12.2024
- Managed patient scheduling, registration, and intake, ensuring efficient and accurate processing.
- Educated patients on integrative health services and guided holistic treatment options.
- Maintained patient records with strict HIPAA compliance using IHIS; served as IHIS Super User providing system support.
- Completed OSU Revenue Cycle training and handled patient payment collection duties.
- Collaborated with healthcare teams to optimize patient care and workflow efficiency.
Patient Representative
The James Cancer Hospital
01.2023 - 01.2024
- Served as liaison among patients, families, and clinical teams to enhance communication and care delivery.
- Conducted patient check-ins for surgery and collaborated with surgical teams to streamline patient flow.
- Provided emotional support and education regarding treatment plans across multiple clinical areas including ED, ICU, and Brain & Spine units.
- Assisted clinical research teams with patient recruitment and follow-up processes.
Environmental Strategy Consultant
Harp Renewables
05.2021 - 08.2023
- Led sustainability program initiatives ensuring environmental compliance and cost efficiency.
- Conducted financial analyses and collaborated with stakeholders to improve project outcomes.
- Supported sales efforts and traveled to client sites for business development.
Employee Benefits Consultant
American Income Life
08.2017 - 09.2021
- Provided insurance consultation and enrollment services to union members across various industries.
- Assisted members with end-of-life benefits, explaining coverage and ensuring informed decisions.
- Built strong client relationships with union representatives to promote engagement.
Education
High School Diploma -
Dublin Coffman High School
Dublin, OH06-2010
Skills
- Patient Billing & Collections
- Payment Posting & Cash Reconciliation
- Insurance Follow-Up & Claims Management
- Electronic Health Records (IHIS, Epic)
- HIPAA Compliance
- Customer Service & Call Center Support
- Revenue Cycle Processes & Financial Clearance
- Microsoft Office (Excel, Outlook)
- Remote Work Tools and Communication
Timeline
PCA
Ohio State Center for Integrative Health
01.2023 - 12.2024
Patient Representative
The James Cancer Hospital
01.2023 - 01.2024
Environmental Strategy Consultant
Harp Renewables
05.2021 - 08.2023
Employee Benefits Consultant
American Income Life
08.2017 - 09.2021
High School Diploma -
Dublin Coffman High School
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