Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Thomas

Newark,NJ

Summary

Dynamic professional with a proven track record at Salson LLC, excelling in customer service and time management. Recognized for enhancing customer satisfaction through timely deliveries and effective problem-solving. Adept at building relationships and collaborating with teams, ensuring operational excellence while maintaining a positive attitude in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Delivery Driver

Salson LLC
09.2022 - 09.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.

Service Agent

Enterprise Holding
04.2016 - 09.2022
  • Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
  • Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
  • Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
  • Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
  • Elevated the overall customer experience by consistently delivering personalized, attentive service and addressing client needs with urgency.

Wine Consultant

Wine Library
07.2014 - 03.2016
  • Maintained detailed records of customer preferences, enabling targeted marketing efforts for future promotions or events.
  • Developed strong relationships with distributors, negotiating favorable pricing for the store and ensuring a diverse selection of wines.
  • Enhanced store reputation through exceptional customer service, extensive knowledge of wine varieties, and attention to detail.
  • Collaborated with local restaurants to create wine pairing menus that complemented their culinary offerings.
  • Collaborated with management to identify potential growth opportunities, resulting in the introduction of new products and an expanded customer base.
  • Created engaging in-store displays showcasing featured wines, driving interest and sales among customers.

Education

High School Diploma -

Clifford J Scott
East Orange, NJ
06-2001

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Problem-solving

Timeline

Delivery Driver

Salson LLC
09.2022 - 09.2023

Service Agent

Enterprise Holding
04.2016 - 09.2022

Wine Consultant

Wine Library
07.2014 - 03.2016

High School Diploma -

Clifford J Scott

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Brandon Thomas