Brandon Tinnian
Summary
Dedicated professional with expertise in customer relationship management, federal compliance, and record keeping. Proven ability to train and mentor new employees, ensuring adherence to company policies and enhancing operational efficiency. Security Clearance Is good until 2035.
Overview
10
10
years of professional experience
Work History
Super Agent
Ed Financial
Knoxville
03.2025 - Current
- Guided students and families in understanding loan options and repayment plans, enhancing their financial decision-making.
- Ensured accuracy in client interaction and transaction records, supporting compliance and operational efficiency.
- Resolved client inquiries through effective communication and problem-solving skills.
- Trained new agents on company policies and procedures for best practices.
- Monitored compliance with federal regulations in financial aid processes.
- Delivered responsive customer service via phone and email, fostering positive client relationships.
- Maintained accurate records of all customer interactions, processed customer accounts and filed documents.
- Processed payments from customers by check or credit cards accurately according to company guidelines.
Manager
Culver's Restaurant
Knoxville
07.2018 - 02.2025
- Executed opening, closing, and shift change functions to uphold daily operational standards.
- Supervised daily restaurant operations to ensure smooth workflow and customer satisfaction.
- Oversaw inventory management and supply ordering to ensure consistent stock availability.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Implemented quality control measures to uphold company standards.
- Mentored newly hired employees on company programs to facilitate smoother onboarding.
- Trained and mentored new team members on service standards and operational procedures.
Team Lead
Culver's Restaurant
Seminole
12.2015 - 06.2018
- Conducted regular performance evaluations for team members, delivering constructive feedback to support professional growth.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Conducted training sessions for new staff on essential processes and procedures to enhance their understanding.
- Trained new staff on customer service protocols and food safety standards, enhancing service quality and compliance.
- Provided training and support to keep team members motivated and aligned with team objectives.
Education
High School Diploma -
Florida
Seminole, FL06-2018
Skills
- Loan processing
- Federal compliance
- Payment processing
- Client management
- Record keeping
- Information documentation
- Team leadership
- Organizational skills
- Problem solving
- Mentorship
Timeline
Super Agent
Ed Financial
03.2025 - Current
Manager
Culver's Restaurant
07.2018 - 02.2025
Team Lead
Culver's Restaurant
12.2015 - 06.2018
High School Diploma -
Florida