Brandon Todd
Delivery
Centerton,AR
Summary
Proven track record of enhancing operational efficiency and customer satisfaction at the City of Bentonville, adept in technology integration and equipment oversight. Demonstrated ability to proactively address utility concerns and maintain parks aesthetics, ensuring compliance and quality control. Skilled in collaborative problem-solving and effective communication, significantly improving maintenance processes and service delivery.
Overview
20
20
years of professional experience
Work History
Delivery Driver
Amazon Flex
Lowell, AR
09.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Reduced fuel consumption and costs with strategic planning and execution of delivery routes.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
Meter Reader Technician
City of Bentonville
Bentonville, AR
06.2006 - 05.2024
- Read both water and electric meters accurately, activate/deactivate water and electric services manually and through the online software, collect payments on days of disconnection for non-payment, (after hours if necessary) disconnect reconnect services, commit to a standby rotation for after hours services, investigate theft of services for utility billing, confirm reads and active/deactivated services for utility billing, install, replace or pull electric meters, scan in electric meters. Able to get along with and communicate with the public. Increased customer satisfaction by addressing inquiries and concerns related to their utility usage professionally and courteously.
- Continuously updated knowledge of industry regulations and guidelines, ensuring full compliance during all meter reading activities.
- Performed regular audits on previously read meters as part of quality control initiatives, ensuring consistent accuracy across the team''s work output.
- Utilized provided technology tools and equipment to optimize route planning and recording of meter readings for increased productivity.
Parks Maintenance
City of Bentonville
Bentonville, AR
03.2005 - 06.2006
- Maintaining grounds of all parks, square, and police/fire departments: mowing, edging, weed eating, blowing walk ways, parking areas etc, kept grounds clean from debris and leaves, maintained equipment, sharpened blades, kept mowing decks clean daily, off season: kept parks free of leaves and degrees, salted/shoveled walkways when necessary during the winter months, assisted with ballcrew on weekends during the busy season, spring, summer, fall.
- Identified potential problems proactively during routine checks and performed preventive maintenance accordingly.
- Collaborated with other departments to identify areas for improvement and implement necessary changes in maintenance processes.
Education
High School Diploma - Basic Subjects
Pea Ridge High School
Pea Ridge, AR05.2001
Skills
Equipment oversight
Ability to learn technology or manual equipment required for the job
Meeting attendance
Safety measures and policies
Timeline
Delivery Driver
Amazon Flex
09.2024 - Current
Meter Reader Technician
City of Bentonville
06.2006 - 05.2024
Parks Maintenance
City of Bentonville
03.2005 - 06.2006
High School Diploma - Basic Subjects
Pea Ridge High School