Eleazar Rivera
Rockford,IL
Work Preference
Summary
Tech-savvy professional with advanced training and experience in customer service. Delivers above-average results to delight customers and drive internal enhancements. Always seeking new and improved strategies to achieve objectives.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Delivery Driver
Amazon
Rockford, IL
10.2025 - Current
- Delivered packages efficiently across designated routes.
- Inspected vehicles for safety and operational readiness daily.
- Communicated with dispatch regarding delivery status and issues.
- Maintained accurate logs of deliveries and vehicle usage.
- Followed safety protocols to ensure secure package handling.
- Assisted in training new drivers on route navigation and procedures.
- Resolved customer inquiries related to delivery schedules promptly.
- Collaborated with team members to optimize delivery processes.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Transported and safely delivered items to prevent damage or loss.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Notified customers of delays to decrease calls to support.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
Marine
U.S. Marine Corps Reserve
02.2020 - Current
- Operated in 115-degree conditions, consistently carrying loads of about 60 lbs for prolonged durations
- Achieved certification for marine combat training alongside data system administration.
- Conducted training exercises to enhance unit readiness and operational effectiveness.
- Collaborated with team members during mission planning and execution phases.
- Maintained equipment and supplies to ensure optimal performance in various conditions.
- Fostered teamwork by mentoring junior Marines through hands-on training sessions.
- Participated in community outreach programs to promote Marine Corps values and initiatives.
- Monitored surveillance cameras to detect suspicious activity.
- Ensured that all personnel adhered to established policies and procedures.
- Supervised daily activities of subordinate Marines.
- Assisted in the development of operational plans and tactical strategies.
- Performed maintenance on vehicles, weapons, and other military equipment.
- Maintained accountability of sensitive items and documents.
- Managed inventory of supplies, ammunition, and other materials needed for operations.
- Operated radio communication systems to transmit messages between units.
- Managed user access and permissions for database security protocols.
- Coordinated system upgrades and maintenance schedules with IT teams.
- Developed documentation for data management processes and procedures.
- Troubleshot system issues to maintain operational efficiency and minimize downtime.
- Provided training and support to staff on data management tools and systems.
Sales Manager
Rent A Center Warehouse & Retail Store
Rockford, IL
06.2025 - 10.2025
- Led sales team to maximize product knowledge and customer engagement.
- Conducted market analysis to identify trends and adjust sales strategies accordingly.
- Fostered relationships with key clients to boost loyalty and repeat business.
- Implemented promotional campaigns to increase store visibility and customer traffic.
- Collaborated with corporate on pricing strategies to improve competitiveness in the market.
- Monitored sales metrics regularly to identify areas for improvement within the team.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
Store Associate
Aldi
Chicago Ridge, Illinois
04.2021 - 05.2023
- Stocked shelves with products to maintain store organization and accessibility.
- Assisted customers by providing product information and answering inquiries.
- Operated cash register accurately during high-volume transactions.
- Maintained cleanliness of sales floor and storage areas to ensure safety standards.
- Collaborated with team members to replenish inventory efficiently throughout the day.
- Processed incoming shipments and verified product quantities for accuracy.
- Provided feedback to management on customer preferences and stock levels.
- Monitored product displays for compliance with Aldi's merchandising standards.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Assisted customers with product selection, pricing and availability.
Team Member
Taco Bell
Palos Hills, IL
09.2019 - 02.2020
- Assisted customers with menu selections and ensured satisfaction.
- ensured cleanliness and organization of kitchen and dining areas to enhance customer experience.
- Prepared food items according to standardized recipes and safety guidelines.
- Operated kitchen equipment safely and efficiently during peak hours.
- managed cash, customer service, and package handling responsibilities to ensure smooth operations.
- tracked inventory levels and communicated restocking needs to management to prevent shortages.
Education
High school or equivalent -
Amos Alonzo Stagg High School
Palos Hills, IL05-2019
Some College (No Degree) - Cyber Security
DeVry University
Lisle, IL06-2026
Skills
- Delivery logistics
- Route planning
- Route optimization
- Scheduled deliveries
- Delivery planning
- Delivery documentation
- Delivery metrics
- Cash Handling
- Customer communication
- Client relations
- Team collaboration
- Cleaning
- Warehouse Experience
- Valid Driver's license
- GPS navigation
- GPS and route planning
- Traffic monitoring
- Traffic adaptability
- Efficient routing
- Vehicle diagnostics
- Vehicle troubleshooting
- Vehicle inspections
- Routine inspections
- Service quality
- Load management
- Equipment oversight
- General Labor
- Cashiering
- Packaging
- Food Preparation
- Food Service
- Cleaning
- Mobile communication
- Military
- Record keeping
- Positive attitude
- Record keeping
- Positive attitude
- Load management
- Vehicle inspections
Personal Information
Work Permit: Authorized to work in the US for any employer
Military Service
United States Marine Corps, Lance Corporal
Languages
English
Native/ Bilingual
Spanish
Professional
Certification
- marine cyber security certificate
Accomplishments
- Multiple bronze level above and beyond
Timeline
Delivery Driver
Amazon
10.2025 - Current
Sales Manager
Rent A Center Warehouse & Retail Store
06.2025 - 10.2025
Store Associate
Aldi
04.2021 - 05.2023
Marine
U.S. Marine Corps Reserve
02.2020 - Current
Team Member
Taco Bell
09.2019 - 02.2020
High school or equivalent -
Amos Alonzo Stagg High School
Some College (No Degree) - Cyber Security
DeVry University