Results-driven Operations Supervisor with expertise in cargo operations, safety management, and team leadership. Proven track record of maintaining 99% on-time departures and optimizing loading plans to enhance customer satisfaction.
Overview
10
10
years of professional experience
Work History
Operations Supervisor
FedEx Freight
Fairfield, OH
08.2024 - Current
Led 8 direct reports and supervised ~52 staff in efficient outbound loading/unloading operations.
Managed daily movement of ~200,000 lbs of freight and oversaw inventory of 300+ equipment items to ensure operational readiness.
Maintain 99% on-time departures; enforce safety protocols that minimize freight damage and accidents.
Optimized daily loading plans to enhance throughput and elevate customer satisfaction levels.
Senior Cargo Operations Manager
Singapore Airlines
Hebron, KY
09.2023 - 08.2024
Launched Singapore Airlines’ first CVG cargo operation; led warehouse ramp and handling coordination.
Supervised handling agents across ramp, warehouse, security, and office functions for high-volume DHL operation.
Managed cargo build-up/breakdown, cargo booking coordination, and on-hand inventory notifications to Customer Service.
Ensured compliance with company procedures, manuals, and safety requirements.
Flight Controller
Wheels Up
Hebron, KY
11.2021 - 09.2023
Coordinated daily flight schedule and exercised operational control to ensure regulatory and company compliance (FARs, ops manuals).
Ensured crew qualifications, aircraft airworthiness, customs/immigration and handling requirements for each segment.
Monitored NOTAMs, TFRs, weather, and ATC status; communicated operational impacts to Client Services, Scheduling, Maintenance, and Revenue Management.
Maintained and archived flight operations records; assisted with training and OCC administrative tasks.
Air Transportation Craftsman
United States Air Force, USAF
Charleston AFB, SC
01.2016 - 01.2022
Operated aircraft loading equipment (loaders, tugs, conveyors, forklifts); supervised cargo loading/offloading, ensuring timely and accurate execution for mobility missions.
Prepared load plans, bills of lading, and shipping documentation; entered shipping data and estimated freight rates to streamline shipping processes.
Managed team schedules and supervised security procedures to enhance efficiency and support contingency/mobility operations for US Armed Forces.
Reduced shipping/packaging errors through process checks and improved documentation procedures.