Brandon Valdez

Back of House & Front of House Team Member

Responsibilities & Achievements

• Trained in all Back of House positions, enhancing skills in food preparation, cooking, assembly, and quality control.
• Managed opening and closing procedures for kitchen, ensuring equipment setup, cleanliness, adherence to food safety standards, and inventory preparedness.
• Maintained high efficiency during peak hours, contributing to fast service and order accuracy.
• Followed strict food safety and sanitation standards in a fast-paced environment.
• Coordinated with team members to streamline kitchen operations, achieving service time goals.
• Assisted with inventory organization and restocking to ensure continuous workflow.

Front of House Experience

• Provided excellent customer service, greeting guests and ensuring a positive dining experience.
• Operated point-of-sale systems, handled transactions, and maintained order accuracy.
• Assisted customers with menu questions and resolved issues professionally.
• Maintained a clean and organized dining area in accordance with company standards

• Customer Service & Guest Experience
• Opening & Closing Procedures
• Problem Solving
• Communication Skills
• Attention to Detail
• Time Management

• Demonstrated self-motivation and personal responsibility by consistently meeting shift expectations.
• Adapted quickly to changing demands in fast-paced environments to maintain service quality.
• Collaborated with team members and worked independently to achieve daily operational goals.
• Proven ability to learn quickly and adapt to new situations.
• Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.

• Greeted customers entering store, ensuring prompt assistance to enhance shopping experience.
• Welcomed customers and identified their needs to provide tailored service.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Adapted schedule and took on extra shifts to support operational demands.
• Organized and arranged merchandise on shelves to optimize product visibility.