Brandon Vaquera
Alamo,TX
Summary
Dynamic customer service professional with a proven track record at HEB Grocery Store, excelling in complaint resolution and customer satisfaction. Recognized for attention to detail and effective communication, I consistently delivered solutions that exceeded expectations, enhancing overall customer experience while fostering teamwork in high-pressure environments.
Well-qualified CSA familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
4
4
years of professional experience
Work History
Customer Service Assistant
HEB Grocery Store
05.2025 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Analyzed customer feedback to identify areas for improvement.
- Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
- Conducted client and market surveys to identify areas of improvement.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
Laborer
Vaquera Construction
06.2022 - 02.2025
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Loaded and unloaded materials onto trucks and trailers.
Education
High School Diploma -
PSJA NORTH RAIDERS
Pharr, TX06-2023
Skills
- Customer consultation
- Customer focus
- Complaint resolution
- Teamwork
- Customer service excellence
- Teamwork and collaboration
- Multitasking
- Excellent communication
- Understanding customer needs
- Attention to detail
- Adaptability and flexibility
- Self motivation
- Calm and professional under pressure
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Assistant
HEB Grocery Store
05.2025 - Current
Laborer
Vaquera Construction
06.2022 - 02.2025
High School Diploma -
PSJA NORTH RAIDERS