Brandon Waldo
Muskegon,MI
Summary
Accomplished Systems Administrator with a proven track record in my positions, enhancing IT infrastructure across 280+ locations. Focused on system modernization, training and delivering high-level support. Demonstrates exceptional problem-solving abilities and a commitment to technology standardization, significantly improving system efficiency and user satisfaction.
Overview
13
13
years of professional experience
Work History
Systems Administrator
Keplr Vision
03.2023 - Current
- Maintained and deployed server builds across 280+ locations across the country
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution
- Assimilated our management ordering system into the in-house lens manufacturing/finishing lab
- Update and modernize aging fleet of inherited servers, including hybrid onsite/offsite backups of data
Technical Account Manager
Keplr Vision
03.2020 - 08.2023
- Provide Tier 2/Tier 3 onsite and remote support in assigned region (mid/lower MI and northern IN/OH)
- Was the IT advocate for my region in regard to projects, compliancy and technology standardization
- Took on additional high priority tasks in practices outside of my assigned region
- Traveled as required for software rollouts or other high priority projects
- Assist service desk and admin team as needed
- Document equipment integration for variety of makes and models of ophthalmic devices
Systems Support
Eye Care Management
10.2011 - 03.2020
- Act as helpdesk for 10 – 15 optometry offices
- Design and maintain server infrastructure both physical and VM (Active Directory, RDS, Exchange, SQL, VMware ESXi, Acronis)
- Maintain and upgrade Cisco based network with various site-to-site VPNs
- Migrate copper line based telecom systems to VoIP systems routed through our corporate office
- Worked with various niche opthalmic testing equipment and lens manufacturing devices
- Managed fleet of ~70 iOS devices
Education
Bachelor of Science - Information Technology, Minor IT Security
Baker College
Muskegon, MI06-2009
Bachelor of Science - Microsoft Server Administration
Baker College
Muskegon, MI06-2006
Skills
- Microsoft Server OS
- Server/workstation deployment
- VMware ESXi
- Networking concepts and implementation - DNS, DHCP, VPN
- MS Azure - AZ900 Certification
- Legacy device integration
- Synology ecosystem
- Veeam and Acronis backup software
Relevant Hobbies
- Mixed OS homelab - VMware Workstation Pro hosting Windows XP - Windows 11, various Server 2022 builds, Linux test environments (Red Hat Enterprise)
- Custom built firewall/router appliance - Running pfSense VM on Proxmox hypervisor
- Self-host multiple Docker containers for various projects
- Fledgling Linux enthusiast
- Manage 40TB+ automated backups
- Experiment with various hypervisors (Vmware, Hyper-V, KVM, Virutalbox, Proxmox)
Timeline
Systems Administrator
Keplr Vision
03.2023 - Current
Technical Account Manager
Keplr Vision
03.2020 - 08.2023
Systems Support
Eye Care Management
10.2011 - 03.2020
Bachelor of Science - Information Technology, Minor IT Security
Baker College
Bachelor of Science - Microsoft Server Administration
Baker College
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